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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Cognitive Computing to Enhance Services

The project stems from the era of digital technology that could change the way organizations operate and revolutionising services. Cognitive computing considers one of these recent digital technologies that promise to automate human tasks, scaling and magnifying human capability. In particular, it uses natural language, pattern recognition and brain-emulating algorithms to augment human intelligence and provide real time advise to human experts. This research will investigate how cognitive computing could help organisation to design or enhance service? A review of IBM Watson capabilities has been presented to the Steering Committee.

 

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Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

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Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events