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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

The project stems from the era of digital technology that could change the way organizations operate and revolutionising services. Cognitive computing considers one of these recent digital technologies that promise to automate human tasks, scaling and magnifying human capability. In particular, it uses natural language, pattern recognition and brain-emulating algorithms to augment human intelligence and provide real time advise to human experts. This research will investigate how cognitive computing could help organisation to design or enhance service? A review of IBM Watson capabilities has been presented to the Steering Committee.

 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for addressing digital service transformation of tomorrow.

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