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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

The project stems from the era of digital technology that could change the way organizations operate and revolutionising services. Cognitive computing considers one of these recent digital technologies that promise to automate human tasks, scaling and magnifying human capability. In particular, it uses natural language, pattern recognition and brain-emulating algorithms to augment human intelligence and provide real time advise to human experts. This research will investigate how cognitive computing could help organisation to design or enhance service? A review of IBM Watson capabilities has been presented to the Steering Committee.

 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues