Dr David Diaz

David Díaz Solis is Associate Professor of Business Analytics and Artificial Intelligence at the Universidad de Chile’s Business School, Department of Business Administration. He is also the Academic Co-Director of the Master in Business Analytics and Director of the Business Analytics Certificate, both joint programs with MIT Sloan School of Management and Universidad de Chile’s School of Engineering.

Professor Díaz Solis is a Research Collaborator at the Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, and was previously a Visiting Researcher at Aristotle University of Thessaloniki in Greece and at Manchester Business School, University of Manchester. He holds a Ph.D. in Business Intelligence from The University of Manchester and a Master's in Finance from Universidad de Chile.

David’s research lies at the intersection of machine learning, service analytics, and financial decision-making. His academic work explores how advanced AI models—including large language models and deep learning architectures—can enhance decision-making in financial markets, consumer behavior, and service innovation. His publications span top-tier journals such as Journal of Business Research, Tourism Management, Scientific Reports, and Expert Systems with Applications. His contributions have also extended to high-impact interdisciplinary work on customer engagement, credit risk modeling, and unstructured data analytics.

With more than 20 peer-reviewed journal articles, several book chapters, and numerous conference presentations, Professor Díaz Solis is internationally recognized for advancing the understanding of how AI and big data can be applied to real-world challenges in finance, services, and digital strategy. He has also served as consultant and advisor for international organizations and financial institutions, including the Inter-American Development Bank, HSBC, and the World Bank.

In 2021, he was appointed President of the Artificial Intelligence Committee at the American Chamber of Commerce in Chile (AmCham Chile), and he has received multiple awards for teaching excellence, high-impact publications, and industry-relevant research. His current work includes investigating the potential of generative AI in credit scoring, service recovery, and customer experience design.

Professor Díaz Solis is passionate about applied research and mentoring the next generation of data scientists and business leaders. He continues to lead several cross-institutional projects and actively publishes on emerging intersections between technology, analytics, and management.