skip to primary navigationskip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

 

Capability-Based View of Service Transitions

last modified Apr 30, 2015 12:18 PM
The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy Neely
Capability-Based View of Service Transitions

April 2015 Paper

Although it is clear that turning to a service-oriented business model requires companies to deploy an adequate set of capabilities, there are concerns that manufacturers may not understand what distinctive capabilities they need in order to successfully integrate vertically from products to services.

This paper describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice. In particular, we focus on the documentation of the capabilities identified by the Alliance ‘Service Capability Audit’ tool and examine their link with composition of the service offering and company’s financial performance. 

By doing this, we seek to show what capabilities manufacturing companies can best leverage in the context of the shift to services. We further seek to provide the Alliance companies with insights on how to achieve the alignment between configuration of the service offering and organisational capabilities. The paper describes how we have set the study up and provides some initial findings.

RSS Feed Latest news

Industry Day 2020 | What we learnt

Dec 06, 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.

Understanding business models in the construction sector

Nov 25, 2020

What’s standing in the way of offsite manufacturing? For decades, the construction sector has been hailing it as the next big thing but we have yet to see it really taking off. Why is that, when the technologies and processes already exist? Dr Zakaria Dakhli believes it is due to a fundamental incompatibility between business models and it is only when this has been fully understood that the long-awaited transformation can take place.

A machine learning approach to quality control

Nov 14, 2020

Most of the products we take for granted contain huge numbers of components assembled in multiple stages by different manufacturers. Quality control is vital throughout the assembly process with rigorous testing required at every step.

Digital twins: driving business model innovation

Nov 06, 2020

For B2B firms struggling to reap the rewards of digitalisation, could digital twins be the way forward? In this article, CSA's Dr Erika Pärn and colleagues from the Fraunhofer Institute and Technische Universität in Dortmund, explore the relationship between this emerging technology and business model innovation.

Making business model innovation happen: the Business Model Cohesiveness Scorecard

Oct 30, 2020

Digital transformation is failing to live up to its hype, at least as far as productivity gains are concerned. If, as research suggests, a lack of business model innovation is the main culprit, we need a way of making it happen. Dr Chander Velu thinks a balanced scorecard approach could be the answer.

View all news