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December 2015 Newsletter

last modified Dec 01, 2015 12:34 PM
The December 2015 Newsletter released from the Alliance.

To view the Whole Newsletter Click here.

In this issue:

December 2015 Newsletter

SERVICE WEEK 2015

Summary Podcast of Service Week 2015

Rolls Royce Keynote at Service Week 2015

ABB Keynote at Service Week 2015

Zoetis Keynote at Service Week 2015

Andy Neely talks about Service Week 2015

Academic Conference at Cambridge Service Week 2015

Making the Shift to Services Programme

New Head of the IfM - Andy Neely

Connecting with Customers in the Digital Age

Cambridge Big Data-EPSRC Collaborative Workshop

Blog on Creating Customer Value Through Services

Cambridge & Zoetis Webinar - The Internet of Animal Health Things

Podcast - Internet of Animal Health Things - Opportunities and Challenges

Industry Conditions and Product Firms’ Choice to Offer Service

CoI - Cambridge - Value Exchange Optimisation of B2B

Case Study - Moving Towards a DDBM in the Online Newspaper Publishing Industry

November Webinar - How Industry Conditions Prompt Servitization

IBM Study: How to prosper in the 'age of disruption'

Webinar - Making and Sustaining the Shift to Services in the Animal Health Industry

Service Innovation in Qatar

Theme Update - Customer Experience Management Using Data Analytics

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Theme Update - Making the Shift to Services

Keynote speech Rustat Conference on Big Data

Webinar on Re-Distributing the Future of Consumer Goods

Theme Update: Ecosystems Value Mapping and Analysis

Keynote to Industrial Engineers and Academics in Italy

Keynote on DDBM - Future of Data Smart Assurance

Big Data Session at Cambridge Advanced Leadership Programme

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July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

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In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

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Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Upcoming events