December 2015 Newsletter 1 December 2015 The December 2015 Newsletter released from the Alliance.To view the Whole Newsletter Click here.In this issue:•December 2015 Newsletter•SERVICE WEEK 2015•Summary Podcast of Service Week 2015•Rolls Royce Keynote at Service Week 2015•ABB Keynote at Service Week 2015•Zoetis Keynote at Service Week 2015•Andy Neely talks about Service Week 2015•Academic Conference at Cambridge Service Week 2015•Making the Shift to Services Programme•New Head of the IfM - Andy Neely•Connecting with Customers in the Digital Age•Cambridge Big Data-EPSRC Collaborative Workshop•Blog on Creating Customer Value Through Services•Cambridge & Zoetis Webinar - The Internet of Animal Health Things•Podcast - Internet of Animal Health Things - Opportunities and Challenges•Industry Conditions and Product Firms’ Choice to Offer Service•CoI - Cambridge - Value Exchange Optimisation of B2B•Case Study - Moving Towards a DDBM in the Online Newspaper Publishing Industry•November Webinar - How Industry Conditions Prompt Servitization•IBM Study: How to prosper in the 'age of disruption'•Webinar - Making and Sustaining the Shift to Services in the Animal Health Industry•Service Innovation in Qatar•Theme Update - Customer Experience Management Using Data Analytics•Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems•Theme Update - Making the Shift to Services•Keynote speech Rustat Conference on Big Data•Webinar on Re-Distributing the Future of Consumer Goods•Theme Update: Ecosystems Value Mapping and Analysis•Keynote to Industrial Engineers and Academics in Italy•Keynote on DDBM - Future of Data Smart Assurance•Big Data Session at Cambridge Advanced Leadership Programme