skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
December 2015 Newsletter

The December 2015 Newsletter released from the Alliance.

To view the Whole Newsletter Click here.

In this issue:

December 2015 Newsletter

SERVICE WEEK 2015

Summary Podcast of Service Week 2015

Rolls Royce Keynote at Service Week 2015

ABB Keynote at Service Week 2015

Zoetis Keynote at Service Week 2015

Andy Neely talks about Service Week 2015

Academic Conference at Cambridge Service Week 2015

Making the Shift to Services Programme

New Head of the IfM - Andy Neely

Connecting with Customers in the Digital Age

Cambridge Big Data-EPSRC Collaborative Workshop

Blog on Creating Customer Value Through Services

Cambridge & Zoetis Webinar - The Internet of Animal Health Things

Podcast - Internet of Animal Health Things - Opportunities and Challenges

Industry Conditions and Product Firms’ Choice to Offer Service

CoI - Cambridge - Value Exchange Optimisation of B2B

Case Study - Moving Towards a DDBM in the Online Newspaper Publishing Industry

November Webinar - How Industry Conditions Prompt Servitization

IBM Study: How to prosper in the 'age of disruption'

Webinar - Making and Sustaining the Shift to Services in the Animal Health Industry

Service Innovation in Qatar

Theme Update - Customer Experience Management Using Data Analytics

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Theme Update - Making the Shift to Services

Keynote speech Rustat Conference on Big Data

Webinar on Re-Distributing the Future of Consumer Goods

Theme Update: Ecosystems Value Mapping and Analysis

Keynote to Industrial Engineers and Academics in Italy

Keynote on DDBM - Future of Data Smart Assurance

Big Data Session at Cambridge Advanced Leadership Programme

Subject: 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

LinkedIn

Follow us on Twitter

Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.