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developing new understanding and approaches to complex service systems

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December 2015 Newsletter

last modified Dec 01, 2015 12:34 PM
The December 2015 Newsletter released from the Alliance.

To view the Whole Newsletter Click here.

In this issue:

December 2015 Newsletter

SERVICE WEEK 2015

Summary Podcast of Service Week 2015

Rolls Royce Keynote at Service Week 2015

ABB Keynote at Service Week 2015

Zoetis Keynote at Service Week 2015

Andy Neely talks about Service Week 2015

Academic Conference at Cambridge Service Week 2015

Making the Shift to Services Programme

New Head of the IfM - Andy Neely

Connecting with Customers in the Digital Age

Cambridge Big Data-EPSRC Collaborative Workshop

Blog on Creating Customer Value Through Services

Cambridge & Zoetis Webinar - The Internet of Animal Health Things

Podcast - Internet of Animal Health Things - Opportunities and Challenges

Industry Conditions and Product Firms’ Choice to Offer Service

CoI - Cambridge - Value Exchange Optimisation of B2B

Case Study - Moving Towards a DDBM in the Online Newspaper Publishing Industry

November Webinar - How Industry Conditions Prompt Servitization

IBM Study: How to prosper in the 'age of disruption'

Webinar - Making and Sustaining the Shift to Services in the Animal Health Industry

Service Innovation in Qatar

Theme Update - Customer Experience Management Using Data Analytics

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Theme Update - Making the Shift to Services

Keynote speech Rustat Conference on Big Data

Webinar on Re-Distributing the Future of Consumer Goods

Theme Update: Ecosystems Value Mapping and Analysis

Keynote to Industrial Engineers and Academics in Italy

Keynote on DDBM - Future of Data Smart Assurance

Big Data Session at Cambridge Advanced Leadership Programme

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July Webinar by Christoph Peters on Modular Service Structures for AI Services

Jul 09, 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

July Community of Interest Meeting

Jul 04, 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Mohamed Zaki won the Emerald Literati Award

Jul 03, 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

2nd Customer Management Leadership Group Academic-Practitioner Workshop

Jun 26, 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

Jun 26, 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

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