skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

2016 POMS College of Service Operations (CSO) Mini-Conference

last modified Mar 03, 2016 10:25 AM
2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference

The 2016 POMS College of Service Operations (CSO) Mini-Conference will be held on 5 May 2016, at the Lake Buena Vista Hilton, Orlando (FL). The theme will be 'Experiential Service'. Drawing on previous POMS CSO Mini-Conferences, the 2016 meeting will focus on industry practice (it won’t include research presentations). Practitioner experts will describe what experiential service means to their business and how they make this happen. An industry tour will also offer participants an inside look at the SeaWorld Orlando theme park, an exemplar in experiential service.

By attending the Mini-Conference, you will have the opportunity to hear from leading companies about their experiential service practice and engage with academics that are passionate about studying service operations. The Mini-Conference is being organised by Ornella Benedettini from the Alliance and Liana Victorino from the University of Victoria (Canada), as current Vice-Presidents of Programs for the POMS College of Service Operations. The POMS CSO Mini-Conference will be followed by the annual general POMS Conference from May 6th – 9th, 2016. If you have any questions, please contact .

Download Flyer for this event

Filed under:

RSS Feed Latest news

How Can Hackathons Accelerate Corporate Innovation?

Apr 25, 2018

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

Mar 22, 2018

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo

Webinar - Does Buyers' Dependence translate into Financial Performance?

Mar 12, 2018

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini

New Membership Model for the Alliance

Mar 07, 2018

New Membership Model launched for the Alliance.

March 2018 Newsletter

Mar 01, 2018

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

View all news

Upcoming events

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events