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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
2016 POMS College of Service Operations (CSO) Mini-Conference

2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference

The 2016 POMS College of Service Operations (CSO) Mini-Conference will be held on 5 May 2016, at the Lake Buena Vista Hilton, Orlando (FL). The theme will be 'Experiential Service'. Drawing on previous POMS CSO Mini-Conferences, the 2016 meeting will focus on industry practice (it won’t include research presentations). Practitioner experts will describe what experiential service means to their business and how they make this happen. An industry tour will also offer participants an inside look at the SeaWorld Orlando theme park, an exemplar in experiential service.

By attending the Mini-Conference, you will have the opportunity to hear from leading companies about their experiential service practice and engage with academics that are passionate about studying service operations. The Mini-Conference is being organised by Ornella Benedettini from the Alliance and Liana Victorino from the University of Victoria (Canada), as current Vice-Presidents of Programs for the POMS College of Service Operations. The POMS CSO Mini-Conference will be followed by the annual general POMS Conference from May 6th – 9th, 2016. If you have any questions, please contact .

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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