skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

2016 POMS College of Service Operations (CSO) Mini-Conference

last modified Mar 03, 2016 10:25 AM
2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference

The 2016 POMS College of Service Operations (CSO) Mini-Conference will be held on 5 May 2016, at the Lake Buena Vista Hilton, Orlando (FL). The theme will be 'Experiential Service'. Drawing on previous POMS CSO Mini-Conferences, the 2016 meeting will focus on industry practice (it won’t include research presentations). Practitioner experts will describe what experiential service means to their business and how they make this happen. An industry tour will also offer participants an inside look at the SeaWorld Orlando theme park, an exemplar in experiential service.

By attending the Mini-Conference, you will have the opportunity to hear from leading companies about their experiential service practice and engage with academics that are passionate about studying service operations. The Mini-Conference is being organised by Ornella Benedettini from the Alliance and Liana Victorino from the University of Victoria (Canada), as current Vice-Presidents of Programs for the POMS College of Service Operations. The POMS CSO Mini-Conference will be followed by the annual general POMS Conference from May 6th – 9th, 2016. If you have any questions, please contact .

Download Flyer for this event

Filed under:

RSS Feed Latest news

July Webinar by Christoph Peters on Modular Service Structures for AI Services

Jul 09, 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

July Community of Interest Meeting

Jul 04, 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Mohamed Zaki won the Emerald Literati Award

Jul 03, 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

2nd Customer Management Leadership Group Academic-Practitioner Workshop

Jun 26, 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

Jun 26, 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events