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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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September 2016 Newsletter

last modified Sep 02, 2016 09:29 AM
The September 2016 edition of the Cambridge Service Alliance Newsletter.

The September 2016 edition of the Alliance Newsletter is now available.  The articles below are included in this edition, or click here to view the whole newsletter.

In this Issue

September 2016 Newsletter

Industry Event - Growing your Services Business in an age of digital disruption

2 Day Executive Programme - Making the Shift to Services

November Community of Interest Meeting - calling partners

Marketing Science Institute

Webinar for Policy Makers - Facilitating Co-Creation in Living Labs

Theme Update - Data and Analytics for Services

Redistributed Manufacturing Workshop hosted in Euroma Conference 2016

User workshop planned on co-creation

Alliance visitor - Dr Benjamin Lucas

Webinar - Service in the Platform Context

Invited talk at the BMW Summer School 'Car as a Service'

Welcome to Alliance visitor - Abdul Khan

Theme Update: Ecosystems Value Mapping and Analysis

Through-Life Accountability: Managing Complex Services

Harnessing the power of innovation

Caterpillar hosts Alliance Community of Interest Meeting

Webinar - Facilitating Co-Creation in Living Labs - The Josephs Study

EurOMA 2016 Conference - Alliance Research Presented

Podcast Interview with Xia Han on Service Platforms

Critical Incidents in Complex Service Contracts

Ornella joins expert panel for JOSM

JOM paper - Global Engineering Services: Shedding the Light on Network Capabilities

Service in the Platform Context: A review of the state of the art

Theme Update - Making the Shift to Services

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July Webinar by Christoph Peters on Modular Service Structures for AI Services

Jul 09, 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

July Community of Interest Meeting

Jul 04, 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Mohamed Zaki won the Emerald Literati Award

Jul 03, 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

2nd Customer Management Leadership Group Academic-Practitioner Workshop

Jun 26, 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

Jun 26, 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events