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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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December 2017 Newsletter

last modified Dec 04, 2017 12:15 PM
Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter

The December Newsletter from the Alliance is now available.  Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

Full Newsletter with links

December 2017 Newsletter - Contents:

  • Thank you from the Team!
  • VIDEO Summary of Service Week 2017
  • Summary and Material from Service Week 2017! - Bridging to new service technology
  • Full Podcast from Industry Day with all speakers
  • Poster Session from #SW2017
  • Service Week - Academic Conference
  • Government Launch Centre for Digital Built Britain
  • 2 day executive programme - Making the shift to services
  • Webinar - Bridging the Co-Creation Gap
  • Outcome-Oriented Contracts
  • Webinar - Incident Report in Servitized Manufacturers
  • Thought Leadership Conference at the University of Queensland
  • London Standard article on Service Week 2017
  • Digital Business Transformation and Strategy
  • Welcome to our new PhD student - Thayla Zomer
  • Theme update - Data Analytics for Services
  • Webinar - Business Model Evolution
  • Big Data Analytics Architecture for Businesses
  • EPSRC Research Grant - OMMS
  • Theme Update - Making and Sustaining the Shift to Services
  • EU SME Research 
  • 2nd Digital Twins Workshop - Identifying Best Practices and Future Service Business Models
  • Alliance at The Manufacturer Leaders Conference 
  • Ecosystems Strategy Executive Programme
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Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events