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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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December 2017 Newsletter

last modified Dec 04, 2017 12:15 PM
Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter

The December Newsletter from the Alliance is now available.  Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

Full Newsletter with links

December 2017 Newsletter - Contents:

  • Thank you from the Team!
  • VIDEO Summary of Service Week 2017
  • Summary and Material from Service Week 2017! - Bridging to new service technology
  • Full Podcast from Industry Day with all speakers
  • Poster Session from #SW2017
  • Service Week - Academic Conference
  • Government Launch Centre for Digital Built Britain
  • 2 day executive programme - Making the shift to services
  • Webinar - Bridging the Co-Creation Gap
  • Outcome-Oriented Contracts
  • Webinar - Incident Report in Servitized Manufacturers
  • Thought Leadership Conference at the University of Queensland
  • London Standard article on Service Week 2017
  • Digital Business Transformation and Strategy
  • Welcome to our new PhD student - Thayla Zomer
  • Theme update - Data Analytics for Services
  • Webinar - Business Model Evolution
  • Big Data Analytics Architecture for Businesses
  • EPSRC Research Grant - OMMS
  • Theme Update - Making and Sustaining the Shift to Services
  • EU SME Research 
  • 2nd Digital Twins Workshop - Identifying Best Practices and Future Service Business Models
  • Alliance at The Manufacturer Leaders Conference 
  • Ecosystems Strategy Executive Programme
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December 2018 Paper

Dec 19, 2018

December 2018 Paper on 'Bayesian Neural Network Ensembles'

Webinar 10 December 2018

Dec 14, 2018

Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

View all news

Upcoming events

Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

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