skip to primary navigationskip to content
Home

Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

 

December 2017 Newsletter

last modified Dec 04, 2017 12:15 PM
Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter
December 2017 Newsletter

The December Newsletter from the Alliance is now available.  Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

Full Newsletter with links

December 2017 Newsletter - Contents:

  • Thank you from the Team!
  • VIDEO Summary of Service Week 2017
  • Summary and Material from Service Week 2017! - Bridging to new service technology
  • Full Podcast from Industry Day with all speakers
  • Poster Session from #SW2017
  • Service Week - Academic Conference
  • Government Launch Centre for Digital Built Britain
  • 2 day executive programme - Making the shift to services
  • Webinar - Bridging the Co-Creation Gap
  • Outcome-Oriented Contracts
  • Webinar - Incident Report in Servitized Manufacturers
  • Thought Leadership Conference at the University of Queensland
  • London Standard article on Service Week 2017
  • Digital Business Transformation and Strategy
  • Welcome to our new PhD student - Thayla Zomer
  • Theme update - Data Analytics for Services
  • Webinar - Business Model Evolution
  • Big Data Analytics Architecture for Businesses
  • EPSRC Research Grant - OMMS
  • Theme Update - Making and Sustaining the Shift to Services
  • EU SME Research 
  • 2nd Digital Twins Workshop - Identifying Best Practices and Future Service Business Models
  • Alliance at The Manufacturer Leaders Conference 
  • Ecosystems Strategy Executive Programme
Filed under:

RSS Feed Latest news

2020 Annual Review

Oct 23, 2020

Read about our latest research in our tenth anniversary Annual Review.

Managing customer experience through a systematic approach to data analytics

Jul 24, 2020

We all know what a positive – or negative – customer experience feels like: a rush of pleasure or teeth-grinding frustration. Firms are acutely aware of the importance of how we feel – and how that translates into long-term loyalty – but feelings are a difficult and complicated thing to measure at scale.

Blog | Has COVID-19 Invented the 10X Supply Chain?

Jul 06, 2020

Surendra Kancherla, Principal Architect - Digital Technologies, at CSA partner, HCL, says that COVID-19 is forcing firms to look afresh at their supply chain capabilities.

Insight | Business model innovation for digital twins in the construction sector

May 19, 2020

At the Cambridge Service Alliance's most recent Community of Interest, Dr Erika Pärn considered the development of digital twins in the construction sector: the challenges it faces and whether android operating systems could provide a useful roadmap for business model innovation.

Generate revenue from digital platforms

May 12, 2020

According to Shep Hyken: "Customers are smarter than ever because they're experiencing great service from certain brands, and those rock-star brands are setting the bar higher for everyone else." In this white paper we explore the 'customer experience paradox' and how firms can use digital platforms to overcome it.

View all news

Study at Cambridge

About the University

Research at Cambridge