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At the forefront of service transformation in the digital era

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September 2017 Newsletter

last modified Sep 01, 2017 01:36 PM
Find out the latest news in this new edition of the Alliance Newsletter.

The September Newsletter from the Alliance is now available.  Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

Full Newsletter with links

Content:

  • BOOK NOW! Service Week 2017 - Bridging to new service technology
  • Service Week - Academic Conference
  • Webinar - Exploring the Journey to Services
  • 2 day executive programme - Making the shift to services
  • 10 Myths about Co-Creation
  • From Big Data Analytics to Big Tool Stack
  • Theme update - Data analytics for services
  • Ecosystems Strategy Executive Programme
  • Theme update - Making the shift to services
  • Come meet us at The Manufacturer Leaders Conference
  • EU SME Reserach Underway
  • Digital Twins and Future Digital Strategies
  • Marketing Week Article on Customer Satisfaction Scores
  • Paper Award for Ornella and Andy at EurOMA
  • A Systems Perspective on Business Model Evolution
  • Classification of Business Ecosystems Webinar
  • Talking to Mohamed about Services
  • Keynote at Human Side of Service Engineering Conference
  • Community of Interest Meeting
  • EurOMA Conference - Chara Makri
  • EurOMA Conference - Katharina Greve
  • Interview with Mohamed on the Fallacy of the Net Promoter Score
  • Alliance Visitor - Kerem Kayabay
  • Alliance Visitor - Mert Onuralp Gökalp
  • BAE Site Visits for Chara
  • 19th IEEE Conference on Business Informatics
  • New MSI Grant for AI Research
  • Keynote on Data-Driven Business Models
  • Barriers and Facilitators to Incident Reporting in Servitized Manufacturers
  • Annual Frontiers Conference
  • Service Engineering in the Era of Industry 4.0
  • Theme update: Ecosystems value mapping and analysis
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The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

Dec 06, 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.

Understanding business models in the construction sector

Nov 25, 2020

What’s standing in the way of offsite manufacturing? For decades, the construction sector has been hailing it as the next big thing but we have yet to see it really taking off. Why is that, when the technologies and processes already exist? Dr Zakaria Dakhli believes it is due to a fundamental incompatibility between business models and it is only when this has been fully understood that the long-awaited transformation can take place.

A machine learning approach to quality control

Nov 14, 2020

Most of the products we take for granted contain huge numbers of components assembled in multiple stages by different manufacturers. Quality control is vital throughout the assembly process with rigorous testing required at every step.

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