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developing new understanding and approaches to complex service systems

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September 2017 Newsletter

last modified Sep 01, 2017 01:36 PM
Find out the latest news in this new edition of the Alliance Newsletter.

The September Newsletter from the Alliance is now available.  Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

Full Newsletter with links

Content:

  • BOOK NOW! Service Week 2017 - Bridging to new service technology
  • Service Week - Academic Conference
  • Webinar - Exploring the Journey to Services
  • 2 day executive programme - Making the shift to services
  • 10 Myths about Co-Creation
  • From Big Data Analytics to Big Tool Stack
  • Theme update - Data analytics for services
  • Ecosystems Strategy Executive Programme
  • Theme update - Making the shift to services
  • Come meet us at The Manufacturer Leaders Conference
  • EU SME Reserach Underway
  • Digital Twins and Future Digital Strategies
  • Marketing Week Article on Customer Satisfaction Scores
  • Paper Award for Ornella and Andy at EurOMA
  • A Systems Perspective on Business Model Evolution
  • Classification of Business Ecosystems Webinar
  • Talking to Mohamed about Services
  • Keynote at Human Side of Service Engineering Conference
  • Community of Interest Meeting
  • EurOMA Conference - Chara Makri
  • EurOMA Conference - Katharina Greve
  • Interview with Mohamed on the Fallacy of the Net Promoter Score
  • Alliance Visitor - Kerem Kayabay
  • Alliance Visitor - Mert Onuralp Gökalp
  • BAE Site Visits for Chara
  • 19th IEEE Conference on Business Informatics
  • New MSI Grant for AI Research
  • Keynote on Data-Driven Business Models
  • Barriers and Facilitators to Incident Reporting in Servitized Manufacturers
  • Annual Frontiers Conference
  • Service Engineering in the Era of Industry 4.0
  • Theme update: Ecosystems value mapping and analysis
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New thinking about the future of services - Connecting the digital, physical and social

2018 Robert Johnston Award

Apr 03, 2019

Congratulations to Mohamed Zaki, Professor Janet McColl-Kennedy and co-authors for receiving the 2018 Robert Johnston Award of the Journal of Service Management

Webinar on High-Value Manufacuring (HVM)

Mar 18, 2019

In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.

February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights

Feb 28, 2019

High Value Manufacturing (HVM) in the UK: Case studies and focus group insights by Luisa Huaccho Huatuco, Veronica Martinez-Hernandez, Thomas F. Burgess and Nicky E. Shaw

February 2019 Webinar - Business Ecosystems Mapping

Feb 12, 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.

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Upcoming events

Shift to Services Executive Education Programme

May 14, 2019

IfM, Cambridge, UK

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