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At the forefront of service transformation in the digital era

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September 2017 Newsletter

last modified Sep 01, 2017 01:36 PM
Find out the latest news in this new edition of the Alliance Newsletter.

The September Newsletter from the Alliance is now available.  Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

Full Newsletter with links

Content:

  • BOOK NOW! Service Week 2017 - Bridging to new service technology
  • Service Week - Academic Conference
  • Webinar - Exploring the Journey to Services
  • 2 day executive programme - Making the shift to services
  • 10 Myths about Co-Creation
  • From Big Data Analytics to Big Tool Stack
  • Theme update - Data analytics for services
  • Ecosystems Strategy Executive Programme
  • Theme update - Making the shift to services
  • Come meet us at The Manufacturer Leaders Conference
  • EU SME Reserach Underway
  • Digital Twins and Future Digital Strategies
  • Marketing Week Article on Customer Satisfaction Scores
  • Paper Award for Ornella and Andy at EurOMA
  • A Systems Perspective on Business Model Evolution
  • Classification of Business Ecosystems Webinar
  • Talking to Mohamed about Services
  • Keynote at Human Side of Service Engineering Conference
  • Community of Interest Meeting
  • EurOMA Conference - Chara Makri
  • EurOMA Conference - Katharina Greve
  • Interview with Mohamed on the Fallacy of the Net Promoter Score
  • Alliance Visitor - Kerem Kayabay
  • Alliance Visitor - Mert Onuralp Gökalp
  • BAE Site Visits for Chara
  • 19th IEEE Conference on Business Informatics
  • New MSI Grant for AI Research
  • Keynote on Data-Driven Business Models
  • Barriers and Facilitators to Incident Reporting in Servitized Manufacturers
  • Annual Frontiers Conference
  • Service Engineering in the Era of Industry 4.0
  • Theme update: Ecosystems value mapping and analysis
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Oct 30, 2020

Digital transformation is failing to live up to its hype, at least as far as productivity gains are concerned. If, as research suggests, a lack of business model innovation is the main culprit, we need a way of making it happen. Dr Chander Velu thinks a balanced scorecard approach could be the answer.

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