- 2011 10th Round Table on Service Innovation
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- 2011 4th Annual SID Seminar
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- 2011 PRO INNO Europe Event
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- 2010 Round Table - Service Week - Irene Ng
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- 2011 PRO INNO EPSIS project - Ornella
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- Bahrain Centre for Excellence - AN
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- World Trade Group Business Performance Summit - AN
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- Creating the Future with Services Conference - AN
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- Gartner European Summit Keynote - AN
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- 2011 European Service Innovation Think Tank - AN
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- 2011 Service Week - White Paper Launch - IV
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- 2012 KDI Conference - AN
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- 2014 AIMP Congress - AN
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- Data and Analytics Poster 2014
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used at Service Week 2014
- Data and Analytics Poster 2014
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- 2015 January Paper - EVs
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The paper presents four innovative business models that are being developed in three countries to support the commercialisation of electric vehicles (EV). Using an original business model framework and interviews with EV company founders and directors, we analyse the coexistence of competing business models (China) and partnership strategies along the EV value chain (US and France). Findings emphasise the importance of designing flexible business models and leveraging resources and inter-industry partnerships in the emerging EV ecosystem. The results provide practical recommendations for industrial players and insights for policy-makers.
- Key Considerations in Asset Management Design - Executive Briefing
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- High-Level Group on Business Services Report
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- 2013 Annual Report
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- Okainawa Report
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- Collaborate to Innovate Report
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- Service Week 2014 Files
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- Monthly Papers
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- Webinars
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- 2015 Katharina IfM PhD Conf Poster
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- 2015 Chara IfM PhD Conf Poster
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- 2015 Han IfM PhD Conf Poster
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- 2014 Annual Report
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- 2012 Annual Report
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- Service Week 2015
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- Presentations&Keynotes
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- 2016 Events
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- 2014 EurOMA Paper - JH
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- 2016 April Field Service News issue11
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- POMS Mini Conference 2016
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material from the POMS Mini Conference, 2016 - provided by Ornella
- 2015 Annual Report
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- 2013 When Innovation Follows Promise Executive Briefing
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- 2012 E Mobility Case Study
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- 2013 From Process to Promise
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- 4506WhenInnovfollowsPromise_A4.pdf
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- TOWARDSSELFSERVINGAIRCRAFT.pdf
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- 2017 June Newsletter
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- 2016 Annual Report_small file size
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- 2017 Sept Newsletter
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- 2017 December Newsletter
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- 2017 December Newsletter
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- 2018 March Newsletter
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- Blockchain
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Blockchain: driving productivity, traceability and customer experience in supply chains
- Do you know what your customers really think about you?
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- neural networks web.pdf
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- Generate revenue from digital platforms
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- Unlocking the secrets of customer loyalty
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- Mirror, mirror on the wall
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- Cambridge Service Alliance brochure
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- Managing customer experience using big data analytics
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- Cambridge Service Alliance Year 10 Annual Review
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- Making business model innovation happen
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- Digital twins and business model innovation
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- A machine learning approach to quality control
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- Understanding business models in the construction sector
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