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Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

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Files that are available for downloading
2011 10th Round Table on Service Innovation

 
2011 4th Annual SID Seminar

 
2011 PRO INNO Europe Event

 
2010 Round Table - Service Week - Irene Ng

 
2011 PRO INNO EPSIS project - Ornella

 
Bahrain Centre for Excellence - AN

 
World Trade Group Business Performance Summit - AN

 
Creating the Future with Services Conference - AN

 
Gartner European Summit Keynote - AN

 
2011 European Service Innovation Think Tank - AN

 
2011 Service Week - White Paper Launch - IV

 
2012 KDI Conference - AN

 
2014 AIMP Congress - AN

 
Data and Analytics Poster 2014

used at Service Week 2014

Data and Analytics Poster 2014

 
2015 January Paper - EVs

The paper presents four innovative business models that are being developed in three countries to support the commercialisation of electric vehicles (EV). Using an original business model framework and interviews with EV company founders and directors, we analyse the coexistence of competing business models (China) and partnership strategies along the EV value chain (US and France). Findings emphasise the importance of designing flexible business models and leveraging resources and inter-industry partnerships in the emerging EV ecosystem. The results provide practical recommendations for industrial players and insights for policy-makers.

Key Considerations in Asset Management Design - Executive Briefing

 
High-Level Group on Business Services Report

 
2013 Annual Report

 
Okainawa Report

 
Collaborate to Innovate Report

 
Service Week 2014 Files

 
Monthly Papers

 
Webinars

 
2015 Katharina IfM PhD Conf Poster

 
2015 Chara IfM PhD Conf Poster

 
2015 Han IfM PhD Conf Poster

 
2014 Annual Report

 
2012 Annual Report

 
Service Week 2015

 
Presentations&Keynotes

 
2016 Events

 
2014 EurOMA Paper - JH

 
2016 April Field Service News issue11

 
POMS Mini Conference 2016

material from the POMS Mini Conference, 2016 - provided by Ornella

2015 Annual Report

 
2013 When Innovation Follows Promise Executive Briefing

 
2012 E Mobility Case Study

 
2013 From Process to Promise

 
4506WhenInnovfollowsPromise_A4.pdf

 
TOWARDSSELFSERVINGAIRCRAFT.pdf

 
2017 June Newsletter

 
2016 Annual Report_small file size

 
2017 Sept Newsletter

 
2017 December Newsletter

 
2017 December Newsletter

 
2018 March Newsletter

 
Blockchain

Blockchain: driving productivity, traceability and customer experience in supply chains

Do you know what your customers really think about you?

 
neural networks web.pdf

 
Generate revenue from digital platforms

 
Unlocking the secrets of customer loyalty

 
Mirror, mirror on the wall

 
Cambridge Service Alliance brochure

 
Managing customer experience using big data analytics

 
Cambridge Service Alliance Year 10 Annual Review

 
Making business model innovation happen

 
Digital twins and business model innovation

 
A machine learning approach to quality control

 
Understanding business models in the construction sector

 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

May 13, 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

Dec 06, 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.

Understanding business models in the construction sector

Nov 25, 2020

What’s standing in the way of offsite manufacturing? For decades, the construction sector has been hailing it as the next big thing but we have yet to see it really taking off. Why is that, when the technologies and processes already exist? Dr Zakaria Dakhli believes it is due to a fundamental incompatibility between business models and it is only when this has been fully understood that the long-awaited transformation can take place.

A machine learning approach to quality control

Nov 14, 2020

Most of the products we take for granted contain huge numbers of components assembled in multiple stages by different manufacturers. Quality control is vital throughout the assembly process with rigorous testing required at every step.

Digital twins: driving business model innovation

Nov 06, 2020

For B2B firms struggling to reap the rewards of digitalisation, could digital twins be the way forward? In this article, CSA's Dr Erika Pärn and colleagues from the Fraunhofer Institute and Technische Universität in Dortmund, explore the relationship between this emerging technology and business model innovation.

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