Downloads — Cambridge Service Alliance

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Files that are available for downloading

2011 10th Round Table on Service Innovation
2011 4th Annual SID Seminar
2011 PRO INNO Europe Event
2010 Round Table - Service Week - Irene Ng
2011 PRO INNO EPSIS project - Ornella
Bahrain Centre for Excellence - AN
World Trade Group Business Performance Summit - AN
Creating the Future with Services Conference - AN
Gartner European Summit Keynote - AN
2011 European Service Innovation Think Tank - AN
2011 Service Week - White Paper Launch - IV
2012 KDI Conference - AN
2014 AIMP Congress - AN
Data and Analytics Poster 2014: used at Service Week 2014
Data and Analytics Poster 2014
2015 January Paper - EVs: The paper presents four innovative business models that are being developed in three countries to support the commercialisation of electric vehicles (EV). Using an original business model framework and interviews with EV company founders and directors, we analyse the coexistence of competing business models (China) and partnership strategies along the EV value chain (US and France). Findings emphasise the importance of designing flexible business models and leveraging resources and inter-industry partnerships in the emerging EV ecosystem. The results provide practical recommendations for industrial players and insights for policy-makers.
Key Considerations in Asset Management Design - Executive Briefing
High-Level Group on Business Services Report
2013 Annual Report
Okainawa Report
Collaborate to Innovate Report
Service Week 2014 Files
Monthly Papers
Webinars
2015 Katharina IfM PhD Conf Poster
2015 Chara IfM PhD Conf Poster
2015 Han IfM PhD Conf Poster
2014 Annual Report
2012 Annual Report
Service Week 2015
Presentations&Keynotes
2016 Events
2014 EurOMA Paper - JH
2016 April Field Service News issue11
POMS Mini Conference 2016: material from the POMS Mini Conference, 2016 - provided by Ornella
2015 Annual Report
2013 When Innovation Follows Promise Executive Briefing
2012 E Mobility Case Study
2013 From Process to Promise
4506WhenInnovfollowsPromise_A4.pdf
TOWARDSSELFSERVINGAIRCRAFT.pdf
2017 June Newsletter
2016 Annual Report_small file size
2017 Sept Newsletter
2017 December Newsletter
2017 December Newsletter
2018 March Newsletter
Blockchain: Blockchain: driving productivity, traceability and customer experience in supply chains
Do you know what your customers really think about you?
neural networks web.pdf
Generate revenue from digital platforms
Unlocking the secrets of customer loyalty
Mirror, mirror on the wall
Cambridge Service Alliance brochure
Managing customer experience using big data analytics
Cambridge Service Alliance Year 10 Annual Review
Making business model innovation happen
Digital twins and business model innovation
A machine learning approach to quality control

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

a unique global alliance between leading businesses and universities;
bringing together the world's leading firms and academics;
all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

A machine learning approach to quality control

Nov 14, 2020

Most of the products we take for granted contain huge numbers of components assembled in multiple stages by different manufacturers. Quality control is vital throughout the assembly process with rigorous testing required at every step.

Digital twins: driving business model innovation

Nov 06, 2020

For B2B firms struggling to reap the rewards of digitalisation, could digital twins be the way forward? In this article, CSA's Dr Erika Pärn and colleagues from the Fraunhofer Institute and Technische Universität in Dortmund, explore the relationship between this emerging technology and business model innovation.

Making business model innovation happen: the Business Model Cohesiveness Scorecard

Oct 30, 2020

Digital transformation is failing to live up to its hype, at least as far as productivity gains are concerned. If, as research suggests, a lack of business model innovation is the main culprit, we need a way of making it happen. Dr Chander Velu thinks a balanced scorecard approach could be the answer.

2020 Annual Review

Oct 23, 2020

Read about our latest research in our tenth anniversary Annual Review.

Managing customer experience through a systematic approach to data analytics

Jul 24, 2020

We all know what a positive – or negative – customer experience feels like: a rush of pleasure or teeth-grinding frustration. Firms are acutely aware of the importance of how we feel – and how that translates into long-term loyalty – but feelings are a difficult and complicated thing to measure at scale.