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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Abhimanyu Kanwar

Biography

Abhimanyu pursued his M.Sc. in Production Engineering at RWTH Aachen University and wrote his master thesis on AI applications in customer service at the Institute for Manufacturing (IfM) at the University of Cambridge.

Alongside his research, Abhimanyu works full-time in the service department at Aixtron SE, a prominent semiconductor equipment manufacturer. 

This combination of academic and industry experience enriches his insights into the practical and innovative uses of AI in enhancing customer support

Research Collaborator

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Affiliations

Classifications: 
Research Collaborators

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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