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At the forefront of service transformation in the digital era
Read more at: Insight | Making business model innovation happen
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Insight | Making business model innovation happen

Is a lack of business model innovation contributing to the 'productivity paradox'. Dr Chander Velu thinks it is and takes a 'scorecard' approach to helping firms develop new ideas and evaluate their effectiveness.

Read more at: Insight | Managing customer experience through a systematic approach to data analytics
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Insight | Managing customer experience through a systematic approach to data analytics

The advent of big data analytics gives firms the means to get deep inside their customers' minds. The challenge is how to choose which data to analyse and how to generate the insights that will help you improve - perhaps transform - your customers' experience.

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Video | What is the future of digitally-enabled services?

Insights from leading industrialists and academics at our most recent Industry Day.

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Video | Customer experience in a digital age

Dr Mohamed Zaki explains why firms need to understand the physical, digital and social dimensions of their services if they are to deliver satisfying customer experiences.

Read more at: Interview | 'Digital strategies with a customer-centric mindset' with Ashish Kumar Gupta, HCL Technologies
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Interview | 'Digital strategies with a customer-centric mindset' with Ashish Kumar Gupta, HCL Technologies

We spoke with Industry Day keynote speaker Ashish Kumar Gupta, Corporate Vice President, Head of EMEA (Diversified Industries), HCL Technologies, to hear more about his perspective on how new technologies are transforming businesses. He shares his thoughts on how successful digital strategies are enabling new opportunities...

Read more at: Latest insights from the Cambridge Service Alliance
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Latest insights from the Cambridge Service Alliance

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Podcast - Deputy Director and the CSA

Podcast interview with Dr Mohamed Zaki, following his appointment as Deputy Director of the Cambridge Service Alliance

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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