Last week, we were delighted to see such strong engagement in Mohamed Zaki's masterclass on Agentic AI Applications in Service Experience, delivered through University of Cambridge Online, with more than 1000 professionals registered from across industries.
In this webinar, our very own Mohamed Zaki, explored how agentic AI systems are reshaping service experience, with practical examples and real-world applications.
The session examined what makes AI systems “agentic”, how they differ from traditional automation, and why they represent a fundamental shift in how organizations create value through services.
Missed it? Worry not, you can now watch the full session on demand.
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