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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Biography

Dr. Christoph Peters is a project manager and postdoctoral researcher at the Institute of Information Management (IWI-HSG) at the University of St.Gallen in Switzerland and the Interdisciplinary Research Center for Information System Design (ITeG) at the University of Kassel in Germany. Christoph studied Business Informatics at the University of Mannheim, Germany (M.Sc.-equivalent) and at the Queensland University of Technology in Brisbane, Australia. Christoph holds a doctoral degree from the University of Kassel, Germany (Dr. rer. pol.).

He has been a visiting scholar and researcher at the iSchool / College of Information Studies at the University of Maryland, USA, the Recanati Business School of Tel Aviv University, Israel, and the Service Research Center (CTF) at Karlstad University, Sweden.

He coordinates several research projects and heads a research group of eight doctoral candidates.

His research focuses on service innovation, the systematic design and management of services and work systems, their digitization and respective business models.

Christoph’s work has been published or presented in high-ranked journals (e.g. JMIS, CAIS) and conferences (e.g. ICIS, ECIS). He serves in the editorial board of CAIS, as associate editor for ICIS and ECIS and as reviewer for many top outlets in the field (e.g. ISR, JSR, JMIS, EJIS, JIT, ICIS, ECIS). Among other prizes and awards, he is the inaugural winner of the AIS Doctoral Student Service Award (received at ICIS 2015 in Fort Worth), was nominated for Most Innovative RIP Paper at ICIS 2017 in Seoul and received the Excellence in Service Innovation Award from ISSIP, category "Impact to Society" in 2018.

Christoph has long-lasting experience in practice, e.g. from SAP SE, and a strong interest in collaborating with start-ups, SMEs and big companies – most of his research projects reflect this.

Christoph is a Visiting Research Fellow at Cambridge Service Alliance until mid of August. 

Visiting Researcher
Dr. Christoph  Peters
Not available for consultancy

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.