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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Dr. Christoph Peters

Dr. Christoph Peters

Visiting Researcher


Biography:

Dr. Christoph Peters is a project manager and postdoctoral researcher at the Institute of Information Management (IWI-HSG) at the University of St.Gallen in Switzerland and the Interdisciplinary Research Center for Information System Design (ITeG) at the University of Kassel in Germany. Christoph studied Business Informatics at the University of Mannheim, Germany (M.Sc.-equivalent) and at the Queensland University of Technology in Brisbane, Australia. Christoph holds a doctoral degree from the University of Kassel, Germany (Dr. rer. pol.).

He has been a visiting scholar and researcher at the iSchool / College of Information Studies at the University of Maryland, USA, the Recanati Business School of Tel Aviv University, Israel, and the Service Research Center (CTF) at Karlstad University, Sweden.

He coordinates several research projects and heads a research group of eight doctoral candidates.

His research focuses on service innovation, the systematic design and management of services and work systems, their digitization and respective business models.

Christoph’s work has been published or presented in high-ranked journals (e.g. JMIS, CAIS) and conferences (e.g. ICIS, ECIS). He serves in the editorial board of CAIS, as associate editor for ICIS and ECIS and as reviewer for many top outlets in the field (e.g. ISR, JSR, JMIS, EJIS, JIT, ICIS, ECIS). Among other prizes and awards, he is the inaugural winner of the AIS Doctoral Student Service Award (received at ICIS 2015 in Fort Worth), was nominated for Most Innovative RIP Paper at ICIS 2017 in Seoul and received the Excellence in Service Innovation Award from ISSIP, category "Impact to Society" in 2018.

Christoph has long-lasting experience in practice, e.g. from SAP SE, and a strong interest in collaborating with start-ups, SMEs and big companies – most of his research projects reflect this.

Christoph is a Visiting Research Fellow at Cambridge Service Alliance until mid of August. 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, CEMEX, IBM and the University of Cambridge.

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Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

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