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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Dr. Christoph Peters

Dr. Christoph Peters

Visiting Researcher


Biography:

Dr. Christoph Peters is a project manager and postdoctoral researcher at the Institute of Information Management (IWI-HSG) at the University of St.Gallen in Switzerland and the Interdisciplinary Research Center for Information System Design (ITeG) at the University of Kassel in Germany. Christoph studied Business Informatics at the University of Mannheim, Germany (M.Sc.-equivalent) and at the Queensland University of Technology in Brisbane, Australia. Christoph holds a doctoral degree from the University of Kassel, Germany (Dr. rer. pol.).

He has been a visiting scholar and researcher at the iSchool / College of Information Studies at the University of Maryland, USA, the Recanati Business School of Tel Aviv University, Israel, and the Service Research Center (CTF) at Karlstad University, Sweden.

He coordinates several research projects and heads a research group of eight doctoral candidates.

His research focuses on service innovation, the systematic design and management of services and work systems, their digitization and respective business models.

Christoph’s work has been published or presented in high-ranked journals (e.g. JMIS, CAIS) and conferences (e.g. ICIS, ECIS). He serves in the editorial board of CAIS, as associate editor for ICIS and ECIS and as reviewer for many top outlets in the field (e.g. ISR, JSR, JMIS, EJIS, JIT, ICIS, ECIS). Among other prizes and awards, he is the inaugural winner of the AIS Doctoral Student Service Award (received at ICIS 2015 in Fort Worth), was nominated for Most Innovative RIP Paper at ICIS 2017 in Seoul and received the Excellence in Service Innovation Award from ISSIP, category "Impact to Society" in 2018.

Christoph has long-lasting experience in practice, e.g. from SAP SE, and a strong interest in collaborating with start-ups, SMEs and big companies – most of his research projects reflect this.

Christoph is a Visiting Research Fellow at Cambridge Service Alliance until mid of August. 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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New Paper - Digital transformation: harnessing digital technologies for the next generation of services

Jun 21, 2019

Check out our recent commentary paper published at the Journal of Services Marketing

The future of digital services and platforms

May 23, 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

New Paper: Servitization: A contemporary thematic review of four major research streams

May 21, 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

May 21, 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

Apr 23, 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

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