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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Study

The Alliance seeks to strike a balance between exploitation of completed research and exploration of new research. It is committed to providing education and insights to industry and researchers in the field of complex service derived from its leading-edge work in the area of complex services.

We welcome visitors to the Alliance, who are keen to get involved in our work, as well as collaboration opportunities with researchers and industrialist alike. Additionally there are opportunities to learn from the completed research via the executive education programmes - a key programme here is 'The Cambridge Service Design Programme: Making the Shift to Services', in-company provision as well as graduate studies at the University.

The information in this section aims to help those who would like to engage with the education and other study opportunities at the Alliance.  We look forward to hearing from you. 

Upcoming events

Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

Upcoming events

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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