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Cambridge Service Alliance

At the forefront of service transformation in the digital era

The Cambridge Service Alliance provides education and insights to students and collaborates with researchers in the field of complex services and digital transformation.

Postgraduate study 


We are always keen to hear from outstanding students for potential three-year PhD Research Degrees. Grants may be available. Click here for more details

To contact the Engineering Department Research Office directly: 
Tel:  +44 (0)1223 748220     Email:

Taught Masters: Industrial Systems, Manufacture and Management (ISMM) 

One of our main teaching activities is our contribution to the ISMM course at the Institute for Manufacturing, University of Cambridge. There is one 'Service Design Course' per masters course intake and therefore all graduates have been taught how to design service offerings and run service operations.

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Similarly, we are always keen to collaborate with researchers from other institutions. If you are interested in a research visit to the Cambridge Service Alliance, please send in your proposal for research, along with your full CV, to Charlotte Jenkins.

Executive Education

We also run short courses to help executives apply our new thinking within their own organisation.  

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.