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Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

 

Study

The Cambridge Service Alliance provides education and insights to students and collaborates with researchers in the field of complex services and digital transformation.

Postgraduate study 

PhDs

We are always keen to hear from outstanding students for potential three-year PhD Research Degrees. Grants may be available. Click here for more details or email us at contact@cambridgeservicealliance.org.     

To contact the Engineering Department Research Office directly: 
Tel:  +44 (0)1223 748220     Email:  research-office@eng.cam.ac.uk

Taught Masters: Industrial Systems, Manufacture and Management (ISMM) 

One of our main teaching activities is our contribution to the ISMM course at the Institute for Manufacturing, University of Cambridge. There is one 'Service Design Course' per masters course intake and therefore all graduates have been taught how to design service offerings and run service operations.

Visitors

Similarly, we are always keen to collaborate with researchers from other institutions. If you are interested in a research visit to the Cambridge Service Alliance, please send in your proposal for research, along with your full CV, to .

Executive education

We also run short courses to help executives apply our new thinking within their own organisation.  

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Industry Day 2020 | What we learnt

Dec 06, 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.

Understanding business models in the construction sector

Nov 25, 2020

What’s standing in the way of offsite manufacturing? For decades, the construction sector has been hailing it as the next big thing but we have yet to see it really taking off. Why is that, when the technologies and processes already exist? Dr Zakaria Dakhli believes it is due to a fundamental incompatibility between business models and it is only when this has been fully understood that the long-awaited transformation can take place.

A machine learning approach to quality control

Nov 14, 2020

Most of the products we take for granted contain huge numbers of components assembled in multiple stages by different manufacturers. Quality control is vital throughout the assembly process with rigorous testing required at every step.

Digital twins: driving business model innovation

Nov 06, 2020

For B2B firms struggling to reap the rewards of digitalisation, could digital twins be the way forward? In this article, CSA's Dr Erika Pärn and colleagues from the Fraunhofer Institute and Technische Universität in Dortmund, explore the relationship between this emerging technology and business model innovation.

Making business model innovation happen: the Business Model Cohesiveness Scorecard

Oct 30, 2020

Digital transformation is failing to live up to its hype, at least as far as productivity gains are concerned. If, as research suggests, a lack of business model innovation is the main culprit, we need a way of making it happen. Dr Chander Velu thinks a balanced scorecard approach could be the answer.

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