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Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

 

Study

The Cambridge Service Alliance provides education and insights to students and collaborates with researchers in the field of complex services and digital transformation.

Postgraduate study 

PhDs

We are always keen to hear from outstanding students for potential three-year PhD Research Degrees. Grants may be available. Click here for more details or email us at contact@cambridgeservicealliance.org.     

To contact the Engineering Department Research Office directly: 
Tel:  +44 (0)1223 748220     Email:  research-office@eng.cam.ac.uk

Taught Masters: Industrial Systems, Manufacture and Management (ISMM) 

One of our main teaching activities is our contribution to the ISMM course at the Institute for Manufacturing, University of Cambridge. There is one 'Service Design Course' per masters course intake and therefore all graduates have been taught how to design service offerings and run service operations.

Visitors

Similarly, we are always keen to collaborate with researchers from other institutions. If you are interested in a research visit to the Cambridge Service Alliance, please send in your proposal for research, along with your full CV, to .

Executive education

We also run short courses to help executives apply our new thinking within their own organisation.  

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Blog | Has COVID-19 Invented the 10X Supply Chain?

Jul 06, 2020

Surendra Kancherla, Principal Architect - Digital Technologies, at CSA partner, HCL, says that COVID-19 is forcing firms to look afresh at their supply chain capabilities.

Insight | Business model innovation for digital twins in the construction sector

May 19, 2020

At the Cambridge Service Alliance's most recent Community of Interest, Dr Erika Pärn considered the development of digital twins in the construction sector: the challenges it faces and whether android operating systems could provide a useful roadmap for business model innovation.

Generate revenue from digital platforms

May 12, 2020

According to Shep Hyken: "Customers are smarter than ever because they're experiencing great service from certain brands, and those rock-star brands are setting the bar higher for everyone else." In this white paper we explore the 'customer experience paradox' and how firms can use digital platforms to overcome it.

Unlocking the secrets of customer loyalty

May 12, 2020

Customer retention plays a critical role in a firm's long-term sustainability. Until recently, however, firms have tended to rely on one-dimensional survey techniques to measure their customers' loyalty. This white paper shows how machine learning can help overcome these limitations.

Driving business model transformation

May 01, 2020

A new white paper from the Cambridge Service Alliance and HCL Technologies considers how the development of a digital thread is vital for business model transformation.

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