DAY ONE
|
9.00 |
Welcome to Cambridge Service Alliance |
Mohamed Zaki |
|
9.15 |
Academic Panel– How to write a paper in Service Management Journals? Research idea, methodologies, practical implications •Prof Janet McColl-Kennedy – University of Queensland
•Prof Dahlia El-Manstrly – University of Sheffield
•Prof Stephan Henneberg - Queen Mary University of London
•Prof Tor W Andreassen - Norwegian School of Economics (NHH)
|
Lars Witell |
|
10.30 |
Refreshments - Posters will be on display throughout the event |
|
|
11.00 |
Workshops (Facilitated by invited senior academics) |
Senior Academics |
|
12.30 |
LUNCH |
|
|
13.30 |
Workshops (Facilitated by invited senior academics) |
Senior Academics |
|
14.30 |
Refreshments - Posters will be on display throughout the event |
|
|
15.00 |
Presentation (on-line) – Jay Kandampully - Ohio State University, US and the Editor in Chief of the Journal of Service Management |
Jay Kandampully |
|
15.30 |
Workshops (Facilitated by invited senior academics) |
Invited Academics |
|
16.45 |
Wrap Up |
|
|
17.00 |
Activity: Walking Tour exploring the Cambridge City |
|
|
19.00 |
College Dinner – Gonville and Caius College |
|
DAY TWO
|
9.00 |
Welcome to the second day |
Mohamed Zaki |
|
9.15 |
Industry Presentations: Industry challenges in service management •PRESENTATION TITLE TBC
Abdullah Assadi - Director of Strategic Partnerships and Alliances at NEMA Holding •PRESENTATION TITLE TBC
Jan Bluemel – CTO of Innex •THE UNTOLD STORY ABOUT DIGITAL TRANSFORMATION IN CONTACT CENTRES
Mohamed Elmasry – CEO of Tactful |
Mohamed Zaki |
|
10.30 |
Refreshments - Posters will be on display throughout the event |
|
|
11.00 |
Continue Workshops (Facilitated by invited senior academics) |
Senior Academics |
|
12.30 |
LUNCH |
|
|
13.30 |
Paper Presentations |
Lars Witell |
|
15.00 |
Refreshments - Posters will be on display throughout the event |
|
|
15.30 |
Academic Panel: How to develop an academic career as a scholar in Service Management •Prof Jamie Burton – University of Manchester
•Prof Zsofia Toth – University of Durham
•Prof Nima Heirati – University of Surrey
•Prof David Diaz – University of Chile
|
Ruusa Ligthart |
|
16.30 |
Wrap Up and Close |
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