What is the Event?

You'll (PhD students and Early Career Researchers) work in teams, guided by esteemed academics, to produce significant research works. Additionally, the forum features roundtable discussions led by distinguished scholars and industry leaders, providing invaluable insights into the field.

We believe that emerging scholars hold the key to addressing the challenges facing service management in the future. With ongoing global events such as the economic impact of COVID, Brexit, and the climate emergency, it is imperative that researchers focus on the future of service management to address these critical issues.

Now more than ever, PhD researchers need to address “what is the future of service management research in the digital era?” We are particularly interested in exploring the use of emerging technologies (e.g. AI, LLM, VR, etc. ) in service management.

At the Cambridge Service Management Forum, we promise a warm, welcoming, and intellectual experience. Additionally, we are delighted to host you for dinner at one of the University of Cambridge's prestigious colleges, where you can immerse yourself in the Cambridge atmosphere.