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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Staff

Jacqueline Brown
Jacqueline Brown
  • Programme Management
01223 766316
jjb78@cam.ac.uk
Dr Jinchen Hou
Dr Jinchen Hou
  • Research Associate
jh821@cam.ac.uk
Dr Veronica Martinez
Dr Veronica Martinez
  • Senior Research Associate
01223 766141
vm338@cam.ac.uk
Professor Duncan McFarlane
Professor Duncan McFarlane
  • Professor of Industrial Information Engineering
01223 338069
dm114@cam.ac.uk
Professor Andy Neely
Professor Andy Neely
  • Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge
  • Founding Director, Cambridge Service Alliance
  • Royal Academy of Engineering Professor of Complex Services
01223 765608
adn1000@cam.ac.uk
Dr Ajith Parlikad
Dr Ajith Parlikad
  • Senior Lecturer
01223 765606
aknp2@cam.ac.uk
Dr Florian Urmetzer
Dr Florian Urmetzer
  • Senior Research Associate
+44 1223 766141
ftu20@cam.ac.uk
Dr Chander Velu
Dr Chander Velu
  • University Lecturer in Economics of Industrial Systems
01223 765879
c.velu@eng.cam.ac.uk
Angela Walters
Angela Walters
  • Communications Officer
01223 768208
ahw20@cam.ac.uk
Dr Mohamed Zaki
Dr Mohamed Zaki
  • Deputy Director, Cambridge Service Alliance
01223 732614
mehyz2@cam.ac.uk

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, CEMEX, IBM and the University of Cambridge.

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Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

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