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At the forefront of service transformation in the digital era
 

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Read more at: Engineering Services - Unpacking Value Exchange
Engineering Services - Unpacking Value Exchange

Engineering Services - Unpacking Value Exchange

3 May 2016

April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez

Read more at: Definitions of Service-Related Terms
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Definitions of Service-Related Terms

Definition of Service-Related Glossary [1] Back-stage service activities: Activities that do not involve direct interaction with the customer, for example, back office operations of a retail bank or marking of student coursework by a teacher. Information processing is a common back-stage service...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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