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Cambridge Service Alliance

At the forefront of service transformation in the digital era
2020 Annual Review

Read about our latest research in our tenth anniversary Annual Review.

In our new Annual Review you can read about our latest research, including:

  • A practical, cross-functional approach to driving digital transformation through business model innovation
  • How digital twins could be the way that B2B firms are finally able to emulate the success of the platform-driven consumer giants
  • An analysis of what’s stopping the construction industry from switching to offsite manufacturing
  • How a new technology could play an important role in getting people back to work safely during the pandemic
  • A machine learning technique that can be used for quality assurance in manufacturing
  • A framework to help organisations take a strategic approach to collecting customer data
  • An innovative approach to improving our post-COVID workplaces.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues

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