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Cambridge Service Alliance
At the forefront of service transformation in the digital era
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Previous Research (Archive) overview
Making the Shift to Services
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Data and Analytics for Services overview
Moments of Truth in Services: AI-Neuro-marketing Perspective
Customer Experience Management Using Data Analytics
Cognitive Computing to Enhance Services
Service Consumer's Exeperience Analytics
Ecosystems Value Mapping and Analysis
Business Models for Complex Services
Business Models for Complex Services overview
Urban Ecosystems
Service Business Model Capability Assessment
Innovation in Energy Services: New Business Models for Electric Vehicles
Data-Driven Business Models
Designing Deploying and Enhancing Services
Service and Support Engineering
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Ecosystems Evolution Enabled by Technology
Performance Based Contracts
Transforming Public Services with Open Service Platforms
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Study
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Cambridge Service Management PhD students Forum
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IFM Engage course: The new era of customer experience: Optimising engagement across digital, physical and social channels
Online Course: Data-Driven Design for Customer Experience (CX)
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Academic Booklet
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Ye Meng Keynote Slides
Martin Fleming IBM Keynote Slides
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CMuellerTranscript
YeMengTranscript
MFlemingTranscript
SPerryEvansTranscript
MZakiTranscript
SummaryPodcast
MohamedKeynote
2017 Poster Booklet
Service Week 2016
Service Week 2016 overview
Compilation Podcast Transcript
Brian Holliday
Per Sternqvist
Fred Jones
Veronica Martinez
PosterBooklet
Academic Conf Abstracts
PosterB2BPartnershipsFU.pdf
2016 Poster service week VM
Service Week 2015
Service Week 2015 overview
Creating Value Through Customer Services - Conference
2015 Industry Day Conference - Creating Customer Value - Industry Day Conference
CSA Industry day 2023
Academic Thought Leadership Event
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Workshop: Business Models of Digital Twins
Seminar: Supply chain economics and business models for Offsite Manufacturing
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Digital twins: the road to business model transformation
Putting customer experience at the heart of business-to-business marketing
The personal touch: using AI to help digital ‘agents’ deliver better customer service
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Cambridge Service Alliance
Executive Education
IFM Engage course: The new era of customer experience: Optimising engagement across digital, physical and social channels
Online Course: Data-Driven Design for Customer Experience (CX)
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Cambridge Service Alliance
Welcome to the Cambridge Service Alliance…
a unique global alliance between leading businesses and universities;
bringing together the world's leading firms and academics;
all of whom are devoted to delivering today the tools, education and insights needed for addressing digital service transformation of tomorrow.
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