Cambridge Service Alliance
developing new understanding and approaches to complex service systems
Dr Benjamin Lucas is an Assistant Professor at Nottingham University Business School, University of Nottingham. His research and teaching focuses on Business Analytics, Digital Marketing, Innovation and Entrepreneurship. At Cambridge Service Alliance, Benjamin is working primarily on projects combining text mining with customer experience management.
Keywords
|
Welcome to the Cambridge Service Alliance…
Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, CEMEX, IBM and the University of Cambridge.
Latest news
Partner Workshop - Ecosystems for Digital Transformation
Aug 15, 2018Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers
Mexican Forum for the Business Transformation
Aug 10, 2018Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.
Blockchain in Customer Service Management
Aug 09, 2018Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis
Through-life engineering services – Adding business value through a common framework – Guide
Jul 24, 2018This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).
© 2017 University of Cambridge
