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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Dr Benjamin Lucas

Dr Benjamin Lucas

Vistiting Researcher


Biography:

Benjamin Lucas is an Assistant Professor at Maastricht University, Netherlands, working at the School of Business and Economics, and a visiting researcher at Cambridge Service Alliance. Benjamin previously completed his PhD at the University of Newcastle, Australia, focusing on social media analytics, text mining and network analysis. His dissertation combined perspectives from consumer behaviour, psycholinguistics, data mining and information retrieval.

At Cambridge Service Alliance, Benjamin is working on text mining social media and other online data sources with the aim of helping managers to gain more insight into customer experience and how it can be improved. The outcomes of this research will have potential applications in many areas of the service economy, including financial services, retail, industrial services and public health.

 

Keywords

  • Service Innovation
  • Business Model Innovation
  • Service Experience
  • Customer Experience
  • Social Media Analytics

Collaborators

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

LinkedIn

RSS Feed Latest news

EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

Nov 14, 2017

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model Innovation

November Webinar - A System Perspective on Business Model Evolution

Nov 13, 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

Video - What is the Shift to Services Executive Course all about?

Oct 29, 2017

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

October Paper - Big Data Analytics Architecture for Businesses

Oct 26, 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

Article on Service Week 2017 in London Evening Standard

Oct 26, 2017

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

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