skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Ornella Benedettini

Ornella Benedettini

Visiting Researcher


Biography:

Ornella Benedettini joined the IfM in September 2009 as academic visitor at the Cambridge Service Alliance. Her work has broadly been concerned with the analysis of financial consequences of servitization of manufacturing strategies (servitization paradox in particular) and, more recently, the modelling of service complexity. 

Ornella is also a University lecturer at the Politecnico di Bari, where she is in charge of the modules of ‘Industrial Plants’ (Degree in Industrial Engineering) and ‘Reliability and Maintenance of Production Systems’ (Master Degree in Mechanical Engineering). She has held a visiting academic position at Cranfield University from 2005 to 2009, and has been appointed University Fellow in 2008. Her research at Cranfield Univerisity has covered a number of topics, including discrete events simulation, modelling of human behaviour in manufacturing systems design, asset health management, green production, servitization of manufacturing and product-service systems. On behalf of Cranfield University, Ornella has also worked as consultant at Ford Motor Company and within the Boeing-Cranfield Centre of Excellence on Integrated Vehicle Health Management.

Ornella’s educational background includes a PhD in logistics and a Master Degree in Mechanical Engineering from the Politecnico di Bari. Her student work has been awarded prizes from the Italian Association of Logistics and Supply Chain Management (AILOG) and the National Association of Industrial Mechanical Plants (ANIMP). Further recent accomplishments include work as scholar of the Advanced Institute of Management (AIM) Research and the contribution to the pro INNO Europe EPISIS project as BIS expert for the work-package Integration Between Technology and Services.

Keywords

  • Financial Performance

Key Publications

Publications list

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

LinkedIn

RSS Feed Latest news

New Paper - Digital transformation: harnessing digital technologies for the next generation of services

Jun 21, 2019

Check out our recent commentary paper published at the Journal of Services Marketing

The future of digital services and platforms

May 23, 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

New Paper: Servitization: A contemporary thematic review of four major research streams

May 21, 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

May 21, 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

Apr 23, 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

View all news