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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Biography

Research interests

Iacopo is part of the Cambridge Service Alliance since January 2019 as student visitor under the supervision of Dr Veronica Martinez. His research interest is on operations management in healthcare, with a focus on clinical risk management and resilient practices. Furthermore, his research aims to better understand how the usage of Information Technologies in healthcare can allow professionals to be more resilient and obtain improvements in terms of quality. During the visit, he will work on the OMMS micro-factory project, aiming to develop ad-hoc product/service business models.

Background

Iacopo holds a M.Sc 110/110 cum laude with distinctions in Management Engineering from the University of Palermo, Italy. 

Publications

Key publications: 

Journal Publications

Rubbio, I., Bruccoleri, M., Petrosi, A., Ragonese, B. (2018); Digital Health Technology enhances resilient behavior: evidence from the ward; “International Journal of Operations and Production Management” (accepted), October 2018.

Conference Publications

Rubbio, I., Bruccoleri, M., Perrone G. (2018); The role of Digital Technology in increasing Healthcare Organizations Resilience; EurOMA Conference, Budapest, Hungary.

Rubbio, I., Bruccoleri, M., Perrone, G. (2017); Resilience practices and patient safety: a multiple case study; EUROMA Conference, Edinburgh, Scotland.

Rubbio, I., Bruccoleri, M., Perrone, G. (2016); Introducing “Healthcare Resilience” in Clinical Risk Management; EUROMA Conference, Trondheim, Norway.

Visiting PhD student
 Iacopo  Rubbio
Not available for consultancy

Affiliations

Classifications: 
Person keywords: 
Healthcare Information Management
Operations Management
Resilience

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.