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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge


Iacopo Rubbio

Iacopo Rubbio

Visiting PhD student


Research interests

Iacopo is part of the Cambridge Service Alliance since January 2019 as student visitor under the supervision of Dr Veronica Martinez. His research interest is on operations management in healthcare, with a focus on clinical risk management and resilient practices. Furthermore, his research aims to better understand how the usage of Information Technologies in healthcare can allow professionals to be more resilient and obtain improvements in terms of quality. During the visit, he will work on the OMMS micro-factory project, aiming to develop ad-hoc product/service business models.


Iacopo holds a M.Sc 110/110 cum laude with distinctions in Management Engineering from the University of Palermo, Italy. 


  • Healthcare Information Management
  • Operations Management
  • Resilience

Key Publications

Journal Publications

Rubbio, I., Bruccoleri, M., Petrosi, A., Ragonese, B. (2018); Digital Health Technology enhances resilient behavior: evidence from the ward; “International Journal of Operations and Production Management” (accepted), October 2018.

Conference Publications

Rubbio, I., Bruccoleri, M., Perrone G. (2018); The role of Digital Technology in increasing Healthcare Organizations Resilience; EurOMA Conference, Budapest, Hungary.

Rubbio, I., Bruccoleri, M., Perrone, G. (2017); Resilience practices and patient safety: a multiple case study; EUROMA Conference, Edinburgh, Scotland.

Rubbio, I., Bruccoleri, M., Perrone, G. (2016); Introducing “Healthcare Resilience” in Clinical Risk Management; EUROMA Conference, Trondheim, Norway.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.


RSS Feed Latest news

New Paper - Digital transformation: harnessing digital technologies for the next generation of services

Jun 21, 2019

Check out our recent commentary paper published at the Journal of Services Marketing

The future of digital services and platforms

May 23, 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

New Paper: Servitization: A contemporary thematic review of four major research streams

May 21, 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

May 21, 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

Apr 23, 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

View all news