The Future of AI-Enabled Service:
Design Thinking Meets Enterprise Transformation
Date: 23rd April 2026
Presentations
Summary
- Research-based design principles for GenAI in service design
- How orgainsations integrate GenAI across workflows
- Setting the foundation for enterprise applications
Link to Presentation Below
Summary
- Applying service design frameworks in a large enterprise context
- Lessons from the Axial programme
- Designing for organisational change with AI
Link to Presentation Below
Summary
- Insights from within large organisations
- Internal use cases and emerging design patterns
- What service design with GenAI looks like in practice
- Announcement of CSA x HCLTech Report
Link to Presentation Below
Summary
- Concept and practical use cases (advisor/coach roles)
- Initial design principles and organisational impact
- Invitation for future collaboration
Link to Presentation Below
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