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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Blockchain: driving productivity, traceability and customer experience in supply chains
Blockchain: driving productivity, traceability and customer experience in supply chains

Blockchain: driving productivity, traceability and customer experience in supply chains

7 May 2020

Dr Veronica Martinez, Lecturer at the University of Cambridge and Senior Researcher at the Cambridge Service Alliance, working with colleagues at Caterpillar, shows how blockchain can deliver significant supply chain benefits.


Read more at: Driving business model transformation
Driving business model transformation

Driving business model transformation

1 May 2020

A new white paper from the Cambridge Service Alliance and HCL Technologies considers how the development of a digital thread is vital for business model transformation.


Read more at: Partner blog: Pandemic-proof: Building a crisis-resistant organizational culture and technology core

Partner blog: Pandemic-proof: Building a crisis-resistant organizational culture and technology core

28 April 2020

Sachin Bajaj, Senior Vice President, Digital & Analytics at HCL Technologies, explains why coronavirus - by forcing organisations to create a remote working environment at speed - could turn out to be the spur they need to realise the benefits of digitalisation.


Read more at: New Thinking about the Future of Services
New Thinking about the Future of Services

New Thinking about the Future of Services

14 April 2019

Connecting the Digital, Physical and Social


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.