skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Community of Interest Meeting - April - 'Ecosystems'

Details of the April 2016 Community of Interest Meeting, which was held in Cambridge on the topic of 'Ecosystems: different types of ecosystems and difference in best practice'.

The April Community of Interest (CoI) meeting took place in Cambridge, UK and was well attended by Alliance partners. The meeting focused on the topic: 'Ecosystems: different types of ecosystems and difference in best practice', which is a topic that has arisen from research that has been conducted in the ecosystem work stream. Multiple case studies were presented and detail workshops were conducted, discussing the different linkage types between companies in ecosystems. The outcome of the meeting was a definition of five different linkages and levers which influence which linkages between companies are good.

The next Community of Interest Meeting will take place on 12-13 July 2016 at the Caterpillar - Edwards Demo & Learning Center, Peoria, IL 61528, USA. The topic will be 'Updates from the CSA research work streams'.

 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

LinkedIn

Follow us on Twitter

Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.