skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Webinar - Service in the platform context

last modified Jul 19, 2016 12:21 PM
July Webinar on 'Service in the Platform Context: A review of the state of the art' by Xia Han

In this webinar Xia Han discusses the June paper on 'Service in the platform context: a review of the state of the art' by Xia Han, Veronica Martinez and Andy Neely. 

Platform based business models, which match the needs between two or more parties, are becoming ever more important in today’s economy. Companies such as Uber and AirBnB are disrupting their industries in a dramatic way. These platforms are able to capture the positive network-based benefits generated by their participants and redistribute them back in an efficient manner. This phenomenon is of interest for both industry and academia. This assessment of the literature focuses on the service aspect of platforms. 110 peer reviewed academic articles published between 2006 and 2015 are analysed. This review highlights the prominent research directions, debates and findings in this early emergent field. By reading this paper you will learn the cutting edge research and cases used by organisations as a key reference when approaching service platforms

Webinar I Presentation I Paper

RSS Feed Latest news

July Webinar by Christoph Peters on Modular Service Structures for AI Services

Jul 09, 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

July Community of Interest Meeting

Jul 04, 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Mohamed Zaki won the Emerald Literati Award

Jul 03, 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

2nd Customer Management Leadership Group Academic-Practitioner Workshop

Jun 26, 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

Jun 26, 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events