March 2017 Newsletter

1 December 2016

March 2017 Newsletter

March 2017 Alliance Newsletter

The March Newsletter from the Alliance is now available.  For the FULL version click here.

Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

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March 2017 Newsletter

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2 day executive programme - Making the shift to services

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Service Week 2017 - Bridging to new service technology

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Andy Neely - new Pro-Vice-Chancellor for Enterprise and Business Relations

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Service Operations Management forum

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ServiceMax Webinar introduces the Shift to Services executive programme

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Service and solutions in an age of digitally enabled platforms

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Presentations to the ATOS for Gold programme

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B2B partnerships - executive briefing and podcast

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Podcast: Why measuring value exchange is a powerful tool for managers

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Risks of outcome-based service contracts

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Webinar - Classification of noisy data

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Theme update: Ecosystems value mapping and analysis

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National Service Foundation workshop

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Customer loyalty analytics blog

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Webinar - feedback from the frontline

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Data Insights Cambridge event

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Ecosystems value framework paper

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Webinar - customer loyalty predictive model

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Theme update - Data analytics for services

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Service platform design

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What is servitization webinar

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Theme update - Making the shift to services

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Partners co-author paper accepted for IJPE