skip to primary navigationskip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

 

March 2018 Newsletter

last modified Mar 01, 2018 09:36 PM
Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

March 2018 Newsletter 

Contents: In this Issue

  • New Membership Model for the Alliance
  • CEMEX join the Alliance as a Gold Member
  • Alliance 2018 Research Programme
  • CEMEX visit the Alliance
  • CEMEX Hackathon- Report by Myrna Flores
  • Research Theme - Blockchains in Smart Services
  • Ecosystems Strategy programme
  • Community of Interest for 2018
  • Research Theme - Moments of Truth in Services
  • Service Week 2018 - 3 October 2018 - Save the Date
  • Digital Manufacturing Week launch
  • Webinar - Digital business transformation and strategy
  • Research: Building Service Business Model Innovation
  • Smart Cities Expedition leader finds out about Co-Creation in Living Labs
  • CDBB Mini-Project funding for Ancillary Sensing for BIM
  • CDBB Research Scoping Workshop - 10-11 April 2018
  • High-Quality Prediction Intervals for Deep Learning
  • Does buyers' dependence translate into financial performance?
  • Webinar - outcome-oriented contracts
  • Welcome to Alliance visitor Federico Barravecchia
  • Uncertainty in Deep Learning
  • Webinar - Big Data Analytics
  • Wearable sensor technology and business

pdf copy with links

Filed under:

RSS Feed Latest news

2020 Annual Review

Oct 23, 2020

Read about our latest research in our tenth anniversary Annual Review.

Managing customer experience through a systematic approach to data analytics

Jul 24, 2020

We all know what a positive – or negative – customer experience feels like: a rush of pleasure or teeth-grinding frustration. Firms are acutely aware of the importance of how we feel – and how that translates into long-term loyalty – but feelings are a difficult and complicated thing to measure at scale.

Blog | Has COVID-19 Invented the 10X Supply Chain?

Jul 06, 2020

Surendra Kancherla, Principal Architect - Digital Technologies, at CSA partner, HCL, says that COVID-19 is forcing firms to look afresh at their supply chain capabilities.

Insight | Business model innovation for digital twins in the construction sector

May 19, 2020

At the Cambridge Service Alliance's most recent Community of Interest, Dr Erika Pärn considered the development of digital twins in the construction sector: the challenges it faces and whether android operating systems could provide a useful roadmap for business model innovation.

Generate revenue from digital platforms

May 12, 2020

According to Shep Hyken: "Customers are smarter than ever because they're experiencing great service from certain brands, and those rock-star brands are setting the bar higher for everyone else." In this white paper we explore the 'customer experience paradox' and how firms can use digital platforms to overcome it.

View all news