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developing new understanding and approaches to complex service systems

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March 2018 Newsletter

last modified Mar 01, 2018 09:36 PM
Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

March 2018 Newsletter 

Contents: In this Issue

  • New Membership Model for the Alliance
  • CEMEX join the Alliance as a Gold Member
  • Alliance 2018 Research Programme
  • CEMEX visit the Alliance
  • CEMEX Hackathon- Report by Myrna Flores
  • Research Theme - Blockchains in Smart Services
  • Ecosystems Strategy programme
  • Community of Interest for 2018
  • Research Theme - Moments of Truth in Services
  • Service Week 2018 - 3 October 2018 - Save the Date
  • Digital Manufacturing Week launch
  • Webinar - Digital business transformation and strategy
  • Research: Building Service Business Model Innovation
  • Smart Cities Expedition leader finds out about Co-Creation in Living Labs
  • CDBB Mini-Project funding for Ancillary Sensing for BIM
  • CDBB Research Scoping Workshop - 10-11 April 2018
  • High-Quality Prediction Intervals for Deep Learning
  • Does buyers' dependence translate into financial performance?
  • Webinar - outcome-oriented contracts
  • Welcome to Alliance visitor Federico Barravecchia
  • Uncertainty in Deep Learning
  • Webinar - Big Data Analytics
  • Wearable sensor technology and business

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RSS Feed Latest news

July Webinar by Christoph Peters on Modular Service Structures for AI Services

Jul 09, 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

July Community of Interest Meeting

Jul 04, 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Mohamed Zaki won the Emerald Literati Award

Jul 03, 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

2nd Customer Management Leadership Group Academic-Practitioner Workshop

Jun 26, 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

Jun 26, 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events