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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
New Membership Model for the Alliance

New Membership Model launched for the Alliance.

For 2018 the Cambridge Service Alliance has launched a new model for membership. Organisations now have a choice of membership levels with which to engage with the Alliance. There is the top level of Gold membership, which allow organisations to be directly involved in the shape Alliance research takes, and also allows membership of the Steering Committee. Silver level membership allows organisation to join two of the research streams, whilst Bronze level allows involvement in one of the research streams. A brochure that explains the new membership model is now available for download. If you think that your organisation might be interested in becoming involved please do get in touch.

Cambridge Service Alliance brochure

Subject: 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.