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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: February 2019 Webinar - Business Ecosystems Mapping

February 2019 Webinar - Business Ecosystems Mapping

12 February 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.


Read more at: January 2019 Paper
January 2019 Paper

January 2019 Paper

21 January 2019

January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'


Read more at: Webinar 14 January

Webinar 14 January

21 January 2019

In this webinar, Tim Pearce discusses his paper on Bayesian Neural Network Ensembles


Read more at: December 2018 Paper
December 2018 Paper

December 2018 Paper

19 December 2018

December 2018 Paper on 'Bayesian Neural Network Ensembles'


Read more at: Webinar 10 December 2018
Webinar 10 December 2018

Webinar 10 December 2018

16 December 2018

Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar


Read more at: December Newsletter
December Newsletter

December Newsletter

5 December 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter


Read more at: Gaining Customer Experience Insights That Matter

Gaining Customer Experience Insights That Matter

26 November 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research


Read more at: November 2018 Paper
November 2018 Paper

November 2018 Paper

21 November 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar


Read more at: Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes
Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

14 November 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.


Read more at: New EPSRC Doctoral Studentship Opportunity

New EPSRC Doctoral Studentship Opportunity

9 November 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.