skip to primary navigationskip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

 

European Operations Management Service Forum in Nuremberg

last modified Feb 23, 2016 10:57 AM
European Operations Management Service Forum in Nuremberg

Andy Neely presented at and co-hosted the European Operations Management Service Forum in Nuremberg in December, providing an opening address on 'Service Innovation: Concepts, Platforms and Business Models'. 

2016 February News SOMFAt this forum Katharina Greve presented the structure of the co-creation literature through a systematic literature review and network analysis. She also gave insights into the content of this literature and preliminary findings derived through the first co-creation workshop in December.

 As part of the second conference day, teams Katharina was part of a team which discussed elements of co-creation. Thereby, academics in the same field joint the conversation.

Filed under: ,

RSS Feed Latest news

2020 Annual Review

Oct 23, 2020

Read about our latest research in our tenth anniversary Annual Review.

Managing customer experience through a systematic approach to data analytics

Jul 24, 2020

We all know what a positive – or negative – customer experience feels like: a rush of pleasure or teeth-grinding frustration. Firms are acutely aware of the importance of how we feel – and how that translates into long-term loyalty – but feelings are a difficult and complicated thing to measure at scale.

Blog | Has COVID-19 Invented the 10X Supply Chain?

Jul 06, 2020

Surendra Kancherla, Principal Architect - Digital Technologies, at CSA partner, HCL, says that COVID-19 is forcing firms to look afresh at their supply chain capabilities.

Insight | Business model innovation for digital twins in the construction sector

May 19, 2020

At the Cambridge Service Alliance's most recent Community of Interest, Dr Erika Pärn considered the development of digital twins in the construction sector: the challenges it faces and whether android operating systems could provide a useful roadmap for business model innovation.

Generate revenue from digital platforms

May 12, 2020

According to Shep Hyken: "Customers are smarter than ever because they're experiencing great service from certain brands, and those rock-star brands are setting the bar higher for everyone else." In this white paper we explore the 'customer experience paradox' and how firms can use digital platforms to overcome it.

View all news