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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
European Operations Management Service Forum in Nuremberg

European Operations Management Service Forum in Nuremberg

Andy Neely presented at and co-hosted the European Operations Management Service Forum in Nuremberg in December, providing an opening address on 'Service Innovation: Concepts, Platforms and Business Models'. 

2016 February News SOMFAt this forum Katharina Greve presented the structure of the co-creation literature through a systematic literature review and network analysis. She also gave insights into the content of this literature and preliminary findings derived through the first co-creation workshop in December.

 As part of the second conference day, teams Katharina was part of a team which discussed elements of co-creation. Thereby, academics in the same field joint the conversation.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.