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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
The Future of Servitization: Technologies that will make a difference

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.

The Future of Servitization: Technologies that will make a difference
Veit Dinges, Florian Urmetzer, Veronica Martinez, Mohamed Zaki and Andy Neely

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization. In doing so it offers integrated product-service providers some insights into how they can maintain or gain competitive advantage in their markets.

The research related in this briefing also identifies the broad technological themes that underpin the development of servitization today, as well as providing a glimpse into the future, by detailing the key technologies for the future of servitization, as identified by practitioner and academic experts.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.