Webinar - Seven Critical Success Factors in the Shift to Services

February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'

The Webinar discusses the recent executive briefing from the Alliance, 'Seven Critical Success Factors in the Shift to Services’, which sets out a roadmap for making the shift to services journey. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this.

Webinar I Presentation I Paper