The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.
Dr Florian Urmetzer ran a workshop on ‘Service transformation and ecosystem mapping’ and Dr Mohamed Zaki spoke about ‘Impact of Big Data and Machine Learning technologies on developing Customer Experience in manufacturing companies’
For more details on the Service Community visit the website: http://www.service-community.uk/