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Cambridge Service Alliance

At the forefront of service transformation in the digital era
Driving business model transformation

A new white paper from the Cambridge Service Alliance and HCL Technologies considers how the development of a digital thread is vital for business model transformation.

But the authors also recognise that designing and implementing a digital thread is not easy. And these days, it's the cultural and organisational issues that are more challenging than the technical. To help firms overcome these barriers, Cambridge researchers have developed a structured approach that will help firms assess whether they have the knowledge and capabilities they need to succeed.

Read the white paper here


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for addressing digital service transformation of tomorrow.