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Cambridge Service Alliance

At the forefront of service transformation in the digital era

Congratulations to Jan Blümel who passed his PhD VIVA on 27th May with only minor corrections. The topic of his PhD was “personalising customer experience in customer service”.

Jan was supervised by Mohamed Zaki in the Cambridge Service Alliance (CSA) along with his advisors Prof David Stillwell and Dr Thomas Bohne.  He was assessed by Prof Alexandra Brintrup (University of Cambridge) and Prof Gerhard Satzger (Karlsruhe Institute of Technology).

Well done, Jan, and congratulations on this well-deserved achievement!

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.

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