skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
New book published: Exploring Service Science

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

Congratulation to Gerhard Satzger, Lia Patrício, Mohamed Zaki and Niklas Kühl for their book "Exploring Service Science" that has been published recently. In this book, the authors collected the peer-reviewed papers of IESS 2018, organised on September 19–21, 2018 by the Karlsruhe Service Research Institute (KSRI) at the Karlsruhe Institute of Technology (KIT), in Germany. The event gathered academic scientists and practitioners from the service industry and related disciplines in a collegial and inspiring environment.

Find out more about the papers presented at the conference:

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues

CSA News

Lastest News.....