9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

Congratulation to Gerhard Satzger, Lia Patrício, Mohamed Zaki and Niklas Kühl for their book "Exploring Service Science" that has been published recently. In this book, the authors collected the peer-reviewed papers of IESS 2018, organised on September 19–21, 2018 by the Karlsruhe Service Research Institute (KSRI) at the Karlsruhe Institute of Technology (KIT), in Germany. The event gathered academic scientists and practitioners from the service industry and related disciplines in a collegial and inspiring environment.

Find out more about the papers presented at the conference: https://link.springer.com/book/10.1007/978-3-030-00713-3