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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Sachin Bajaj, Senior Vice President, Digital & Analytics at HCL Technologies, explains why coronavirus - by forcing organisations to create a remote working environment at speed - could turn out to be the spur they need to realise the benefits of digitalisation.

But to succeed they will need to overcome cultural barriers, according to research carried out by the Cambridge Service Alliance, in conjunction with HCL. Businesses "need to understand the importance of fostering and incorporating trust, patience, and mutual support backed by a strong technological core to ensure stability and progress in trying times." 

Those that are able to do so will emerge from this crisis stronger than ever.

Read the blog here.

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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