Helen Zhao

Helen is PhD Candidate with the Cambridge Service Alliance at the Institute for Manufacturing. 

Her research sits at the intersection of service design, information systems, and digital innovation. She examines service processes and redesign, specifically exploring how AI can be orchestrated to achieve systemic transformations and superior outcomes. Prior to her PhD, she earned her undergraduate degree from the University of Washington in Informatics and Economics, and a master’s degree from the Cambridge Judge Business School.