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Cambridge Service Alliance

At the forefront of service transformation in the digital era


Helen joined the Institute for Manufacturing as a PhD candidate under the supervision of Professor Mohamed Zaki in 2023.


Prior to starting her PhD, she obtained a dual degree in Informatics and Economics from the University of Washington, and a master's degree in Technology Policy from the University of Cambridge Judge Business School. 

Doctoral Student

Mohamed Zaki

Not available for consultancy



Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues