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Read more at: Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

27 March 2015

The January 2012 paper on 'Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts', by John Mills

Read more at: Service Performance and Information
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Service Performance and Information

In 2012 this theme assembled and tested a performance measurement system (PMS) design process for complex service networks. The process focused on: Specifying contractual measures that are fit for purpose in their complex service network and better reflect the value sought by both providers (...

Cambridge Service Alliance

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  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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