skip to content
Home

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

John Mills Subscribe to RSS - John Mills

Read more at: Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

27 March 2015

The January 2012 paper on 'Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts', by John Mills

Read more at: Service Performance and Information
turbines grey

Service Performance and Information

In 2012 this theme assembled and tested a performance measurement system (PMS) design process for complex service networks. The process focused on: Specifying contractual measures that are fit for purpose in their complex service network and better reflect the value sought by both providers (...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


Contact us

 

Study at Cambridge

About the University

Research at Cambridge