skip to primary navigationskip to content
 

Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

last modified Mar 27, 2015 02:27 PM
The January 2012 paper on 'Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts', by John Mills
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

January 2012 Paper

 

The paper highlights challenges faced in translating client aspirations and fears into a complex service support contract and the potential benefits of understanding the clients’ full requirements, even though they may be unaffordable or too difficult to contract. The paper asserts that stakeholders must understand their mutual requirements fully to help generate a relationship where even un-contracted service requirements are understood and respected. Without that understanding service improvement will be difficult to achieve.

[paper]

Filed under: ,

RSS Feed Latest news

Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events