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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

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Read more at: 2017 ACAM Customer Excellence Award
2017 ACAM Customer Excellence Award

2017 ACAM Customer Excellence Award

21 August 2018

Dr Mohamed Zaki received the Caterpillar's ACAM Customer Excellence Award

Read more at: Definitions of Service-Related Terms
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Definitions of Service-Related Terms

Definition of Service-Related Glossary [1] Back-stage service activities: Activities that do not involve direct interaction with the customer, for example, back office operations of a retail bank or marking of student coursework by a teacher. Information processing is a common back-stage service...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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