skip to content
Home

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Service Innovation Subscribe to RSS - Service Innovation

Read more at: New book published: Exploring Service Science
New book published: Exploring Service Science

New book published: Exploring Service Science

26 October 2018

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

Read more at: White Paper: Succeeding through Service Innovation
White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

24 November 2015

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.

Read more at: Service Innovation Programme in Doha
Service Innovation Programme in Doha

Service Innovation Programme in Doha

16 February 2015

The Service Innovation course was run in Doha, Nov 2014, for the Qatar Leadership Centre.

Read more at: Definitions of Service-Related Terms
circuit.jpg

Definitions of Service-Related Terms

Definition of Service-Related Glossary [1] Back-stage service activities: Activities that do not involve direct interaction with the customer, for example, back office operations of a retail bank or marking of student coursework by a teacher. Information processing is a common back-stage service...

Read more at: Service Business Model Capability Assessment

Service Business Model Capability Assessment

In 2011 Cambridge Service Alliance carried out substantial research into understanding Business Models for Service and published the results in From Processes to Promise white paper. This work identified features associated with successful service innovation and underpinning capabilities essential...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


Contact us

 

Study at Cambridge

About the University

Research at Cambridge