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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Our Team

  1. Staff
  2. PhD Students
  3. Visitors

Staff

Jacqueline Brown
  • Programme Management
01223 766316
Dr Jinchen Hou
  • Research Associate
Dr Veronica Martinez
  • Senior Research Associate
01223 766141
Professor Duncan McFarlane
  • Professor of Industrial Information Engineering
01223 338069
Professor Andy Neely
  • Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge
  • Founding Director, Cambridge Service Alliance
  • Royal Academy of Engineering Professor of Complex Services
01223 765608
Dr Ajith Parlikad
  • Senior Lecturer
01223 765606
Dr Florian Urmetzer
  • Senior Research Associate
+44 1223 766141
Dr Chander Velu
  • University Lecturer in Economics of Industrial Systems
01223 765879
Angela Walters
  • Communications Officer
01223 768208
Dr Mohamed Zaki
  • Deputy Director, Cambridge Service Alliance
01223 732614

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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December 2018 Paper

Dec 19, 2018

December 2018 Paper on 'Bayesian Neural Network Ensembles'

Webinar 10 December 2018

Dec 14, 2018

Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

View all news