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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Our Team

  1. Staff
  2. PhD Students
  3. Visitors

Staff

Jacqueline Brown
  • Programme Management
01223 766316
Dr Jinchen Hou
  • Research Associate
Dr Veronica Martinez
  • Senior Research Associate
01223 766141
Professor Duncan McFarlane
  • Professor of Industrial Information Engineering
01223 338069
Professor Andy Neely
  • Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge
  • Head of Institute for Manufacturing (IfM)
  • Head of the Manufacturing and Management Division of the University of Cambridge
  • Founding Director, Cambridge Service Alliance
  • Royal Academy of Engineering Professor of Complex Services
01223 765608
Dr Ajith Parlikad
  • Senior Lecturer
01223 765606
Dr Florian Urmetzer
  • Senior Research Associate
+44 1223 766141
Dr Chander Velu
  • University Lecturer in Economics of Industrial Systems
01223 765879
Angela Walters
  • Communications Officer
01223 768208
Dr Mohamed Zaki
  • Deputy Director, Cambridge Service Alliance
01223 732614

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

19th IEEE Conference on Business Informatics

Jul 27, 2017

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

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