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developing new understanding and approaches to complex service systems

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Julia Jonas

Julia Jonas

Visiting PhD Student


Biography:

Julia M. Jonas is a research assistant and PhD student at the department for Information Systems at University Erlangen-Nuremberg in Germany. She is visiting the Cambridge Service Alliance for four weeks in March.

Her research is in stakeholder integration in service innovation, looking at the modes, effects and interdependencies of internal and external stakeholder integration in manufacturing and IT firms. Morevoer she is working on open customer integration in the project JOSEPHS - the service manufactory. This open innovation platform is a café and workshop in the center of Nuremberg, enabling open exchange between innovators and the public. 

Julia's background is in Service Management and Open Innovation. After graduating with a Master in Business Administration with a focus on Service Management from Karlstad University in Sweden, she worked as a consultant for Open Innovation in Munich.

Keywords

  • Service Innovation

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Webinar - Big Data Analytics Architecture for Businesses

Jan 16, 2018

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki

December Paper - Buyers Dependence and Financial Performance

Dec 14, 2017

December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'

Webinar - Outcome-oriented Contracts and Outsourcing relationships

Dec 11, 2017

Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017

December 2017 Newsletter

Dec 04, 2017

Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter

Government announces new Centre for Digital Built Britain at Cambridge

Nov 29, 2017

The Government have today announced £5.4 million in funding to enable the launch of a centre of excellence in Cambridge to champion the digital revolution in the built environment. The Centre is part of a landmark government-led investment in growing the UK’s construction sector.

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