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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Julia Jonas

Julia Jonas

Visiting PhD Student


Julia M. Jonas is a research assistant and PhD student at the department for Information Systems at University Erlangen-Nuremberg in Germany. She is visiting the Cambridge Service Alliance for four weeks in March.

Her research is in stakeholder integration in service innovation, looking at the modes, effects and interdependencies of internal and external stakeholder integration in manufacturing and IT firms. Morevoer she is working on open customer integration in the project JOSEPHS - the service manufactory. This open innovation platform is a café and workshop in the center of Nuremberg, enabling open exchange between innovators and the public. 

Julia's background is in Service Management and Open Innovation. After graduating with a Master in Business Administration with a focus on Service Management from Karlstad University in Sweden, she worked as a consultant for Open Innovation in Munich.


  • Service Innovation

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.


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Webinar - Does Buyers' Dependence translate into Financial Performance?

Mar 12, 2018

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini

New Membership Model for the Alliance

Mar 07, 2018

New Membership Model launched for the Alliance.

March 2018 Newsletter

Mar 01, 2018

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

CEMEX join the Alliance as a Gold Member

Feb 27, 2018

We are delighted to announce that CEMEX has joined the Cambridge Service Alliance as a Gold Member under the Alliance's new Membership Model.

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

Feb 20, 2018

February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely

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