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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Thayla Zomer

Thayla Zomer

PhD Student


Biography:

Thayla holds a BEng in Civil Engineering and Production Engineering and a MSc in Production Engineering from the Federal University of Santa Catarina, Brazil. She graduated Summa Cum Laude (with the highest distinction) and is classified among the 5% students with the highest GPAs of the engineering course to date. Prior to her PhD, Thayla worked as a researcher at the Production Engineering Department of the Federal University of Santa Catarina.

Keywords

  • Service Innovation
  • Construction Industry
  • Digital Economy
  • Digital Transformation
  • Digitisation
  • Performance

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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December 2018 Paper

Dec 19, 2018

December 2018 Paper on 'Bayesian Neural Network Ensembles'

Webinar 10 December 2018

Dec 14, 2018

Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

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