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At the forefront of service transformation in the digital era

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Dr. Christoph Peters

Dr. Christoph Peters

Visiting Researcher


Biography:

Dr. Christoph Peters is a project manager and postdoctoral researcher at the Institute of Information Management (IWI-HSG) at the University of St.Gallen in Switzerland and the Interdisciplinary Research Center for Information System Design (ITeG) at the University of Kassel in Germany. Christoph studied Business Informatics at the University of Mannheim, Germany (M.Sc.-equivalent) and at the Queensland University of Technology in Brisbane, Australia. Christoph holds a doctoral degree from the University of Kassel, Germany (Dr. rer. pol.).

He has been a visiting scholar and researcher at the iSchool / College of Information Studies at the University of Maryland, USA, the Recanati Business School of Tel Aviv University, Israel, and the Service Research Center (CTF) at Karlstad University, Sweden.

He coordinates several research projects and heads a research group of eight doctoral candidates.

His research focuses on service innovation, the systematic design and management of services and work systems, their digitization and respective business models.

Christoph’s work has been published or presented in high-ranked journals (e.g. JMIS, CAIS) and conferences (e.g. ICIS, ECIS). He serves in the editorial board of CAIS, as associate editor for ICIS and ECIS and as reviewer for many top outlets in the field (e.g. ISR, JSR, JMIS, EJIS, JIT, ICIS, ECIS). Among other prizes and awards, he is the inaugural winner of the AIS Doctoral Student Service Award (received at ICIS 2015 in Fort Worth), was nominated for Most Innovative RIP Paper at ICIS 2017 in Seoul and received the Excellence in Service Innovation Award from ISSIP, category "Impact to Society" in 2018.

Christoph has long-lasting experience in practice, e.g. from SAP SE, and a strong interest in collaborating with start-ups, SMEs and big companies – most of his research projects reflect this.

Christoph is a Visiting Research Fellow at Cambridge Service Alliance until mid of August. 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Digital transformation is failing to live up to its hype, at least as far as productivity gains are concerned. If, as research suggests, a lack of business model innovation is the main culprit, we need a way of making it happen. Dr Chander Velu thinks a balanced scorecard approach could be the answer.

2020 Annual Review

Oct 23, 2020

Read about our latest research in our tenth anniversary Annual Review.

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