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Cambridge Service Alliance

At the forefront of service transformation in the digital era


Yücelen Bahadır Yandık is an MSc student at Informatics Institute in Middle East Technical University, Turkey. His research areas include the Internet of Things, Industry 4.0, Data Analytics and Artificial Intelligence. He is currently working on two different projects supported by two different industrial companies. One is about improving quality of business operations and providing better safety in chemical plants with the help of artificial intelligence and the second is about developing a virtual assistant that detects problems in operations in wide scale to improve customer happiness and quality of business operations.

Yücelen received his BSc degree in Electrical and Electronics Engineering from Middle East Technical University. Currently, he is working as a full-time research assistant at Middle East Technical University.

Visiting MSc student
 Yücelen  Bahadır  Yandık
Not available for consultancy


Person keywords: 
Data Analytics
Big Data

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.


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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.